SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1865 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 112 | QUEUED | CLOSED |
| SLB-20261003-1864 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261003-1863 | Oct 03 | Glo | Success Rate | 95.0% | 94.4% | 117 | QUEUED | CLOSED |
| SLB-20261003-1862 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 111 | QUEUED | CLOSED |
| SLB-20261003-1861 | Oct 03 | MTN | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261003-1860 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.8% | 109 | QUEUED | CLOSED |
| SLB-20261003-1859 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 126 | QUEUED | CLOSED |
| SLB-20261003-1858 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.7% | 111 | QUEUED | CLOSED |
| SLB-20261003-1857 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.9% | 110 | QUEUED | CLOSED |
| SLB-20261003-1856 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261003-1855 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 116 | QUEUED | CLOSED |
| SLB-20261003-1854 | Oct 03 | Airtel | Success Rate | 95.0% | 94.8% | 109 | QUEUED | CLOSED |
| SLB-20261003-1853 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261003-1852 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 113 | QUEUED | CLOSED |
| SLB-20261003-1851 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261003-1850 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.9% | 106 | QUEUED | CLOSED |
| SLB-20261003-1849 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.8% | 112 | QUEUED | CLOSED |
| SLB-20261003-1848 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20261003-1847 | Oct 03 | Glo | Success Rate | 95.0% | 94.4% | 118 | QUEUED | CLOSED |
| SLB-20261003-1846 | Oct 03 | Airtel | Success Rate | 95.0% | 94.8% | 109 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:11:07 | VAS-1792260664-4F7E4D2274F2 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:10:55 | VAS-1792260655-CD8B0E1168D4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:10:42 | VAS-1792260640-BDE403B96FEE | TELCO | TXN_COMPLETION | 1936.58ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:10:42 | VAS-1792260640-BDE403B96FEE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:10:33 | VAS-1792260630-BA19E29059F6 | TELCO | TXN_COMPLETION | 2436.41ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:10:33 | VAS-1792260630-BA19E29059F6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:10:26 | VAS-1792260625-505B17C99909 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:10:16 | VAS-1792260615-56965B7F5506 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 19:10:03 | VAS-1792260601-F5BB33DD547F | TELCO | TXN_COMPLETION | 2264.40ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:10:03 | VAS-1792260601-F5BB33DD547F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:09:56 | VAS-1792260596-FF285DEB3313 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:51 | VAS-1790735636-AA92ABA5010F | AGGREGATOR | TXN_COMPLETION | 2649.26ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:09:51 | VAS-1790735636-AA92ABA5010F | MERCHANT | TXN_COMPLETION | 1524957.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:09:48 | VAS-1792260586-05A8DEF09F30 | AGGREGATOR | TXN_COMPLETION | 1772.40ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:48 | VAS-1792260586-05A8DEF09F30 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | TELCO | TXN_COMPLETION | 1897.92ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | AGGREGATOR | TXN_COMPLETION | 1266.14ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:39 | VAS-1792260576-1D6DAC8263EE | TELCO | TXN_COMPLETION | 2322.98ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:09:31 | VAS-1792260571-5BFD063B35FA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |