SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1845 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 116 | QUEUED | CLOSED |
| SLB-20261003-1844 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 111 | QUEUED | CLOSED |
| SLB-20261003-1843 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261003-1842 | Oct 03 | NexBridge | Success Rate | 95.0% | 94.9% | 106 | QUEUED | CLOSED |
| SLB-20261003-1841 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.9% | 111 | QUEUED | CLOSED |
| SLB-20261003-1840 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261003-1839 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 115 | QUEUED | CLOSED |
| SLB-20261003-1838 | Oct 03 | Airtel | Success Rate | 95.0% | 95.0% | 107 | QUEUED | CLOSED |
| SLB-20261003-1837 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 115 | QUEUED | CLOSED |
| SLB-20261003-1836 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 113 | QUEUED | CLOSED |
| SLB-20261003-1835 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 133 | QUEUED | CLOSED |
| SLB-20261003-1834 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
| SLB-20261003-1833 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20261003-1832 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 118 | QUEUED | CLOSED |
| SLB-20261003-1831 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1830 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 113 | QUEUED | CLOSED |
| SLB-20261003-1829 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261003-1828 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261003-1827 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 119 | QUEUED | CLOSED |
| SLB-20261003-1826 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:14:26 | VAS-1792307663-2349A382F067 | AGGREGATOR | TXN_COMPLETION | 1470.94ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:14:26 | VAS-1792307663-2349A382F067 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:14:10 | VAS-1792307648-6375E632C0F3 | TELCO | TXN_COMPLETION | 2131.23ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:14:10 | VAS-1792307648-6375E632C0F3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:13:40 | VAS-1792307618-CB72964BFFEE | TELCO | TXN_COMPLETION | 1186.72ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 08:13:40 | VAS-1792307618-CB72964BFFEE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 08:13:31 | VAS-1792307611-5FB9AF2B726A | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:13:10 | VAS-1792307589-AAC58A10D132 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:12:57 | VAS-1792307574-BB1F5C96DCF4 | TELCO | TXN_COMPLETION | 2086.60ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:12:57 | VAS-1792307574-BB1F5C96DCF4 | AGGREGATOR | TXN_COMPLETION | 1299.08ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:12:57 | VAS-1792307574-BB1F5C96DCF4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:12:32 | VAS-1792307552-E0385603E9FF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 08:12:28 | VAS-1792307544-750F330D64BD | TELCO | TXN_COMPLETION | 1126.14ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:12:28 | VAS-1792307544-750F330D64BD | AGGREGATOR | TXN_COMPLETION | 2513.53ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:12:17 | VAS-1792307537-4302319C337D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 08:12:12 | VAS-1792307529-074A633294BD | AGGREGATOR | TXN_COMPLETION | 1830.57ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 08:12:12 | VAS-1792307529-074A633294BD | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 08:12:03 | VAS-1792307522-31A945FC97B5 | TELCO | TXN_COMPLETION | 998.50ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 08:11:41 | VAS-1792307500-70A594CACD66 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 08:11:13 | VAS-1790927937-0211F15A18AD | AGGREGATOR | TXN_COMPLETION | 571.09ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |