SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:17:07 | VAS-1792315026-1846A51E8F0F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 10:16:58 | VAS-1792315018-11038CF3A2A0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 10:16:52 | VAS-1792315011-261DF9A248BC | AGGREGATOR | TXN_COMPLETION | 1597.81ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:16:52 | VAS-1792315011-261DF9A248BC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:16:37 | VAS-1792314996-FA2D7AF0D0A1 | AGGREGATOR | TXN_COMPLETION | 1232.52ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:16:29 | VAS-1792314988-7D1DDE15F214 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 10:16:21 | VAS-1792314981-9A22881EE950 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:16:14 | VAS-1792314974-EB809242606D | TELCO | TXN_COMPLETION | 685.63ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 10:16:14 | VAS-1792314974-EB809242606D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 10:16:08 | VAS-1792314966-034138167A55 | AGGREGATOR | TXN_COMPLETION | 1873.11ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 10:16:08 | VAS-1792314966-034138167A55 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 10:16:01 | VAS-1792314959-8B4E29B37B14 | AGGREGATOR | TXN_COMPLETION | 1760.95ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 10:16:01 | VAS-1792314959-8B4E29B37B14 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 10:15:53 | VAS-1792314951-8CE710AE5678 | AGGREGATOR | TXN_COMPLETION | 1149.82ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:15:47 | VAS-1792314944-F74B9E8E2256 | TELCO | TXN_COMPLETION | 2528.52ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 10:15:38 | VAS-1792314936-729B4C2F3093 | TELCO | TXN_COMPLETION | 997.20ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:15:38 | VAS-1792314936-729B4C2F3093 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:15:32 | VAS-1792314929-68E17B2D5941 | AGGREGATOR | TXN_COMPLETION | 2349.93ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:15:07 | VAS-1792314907-B6898C1EF384 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 10:14:53 | VAS-1792314892-2EC78089BC1F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |