SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:35:06 | VAS-1792305304-88812CB5FE94 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:35:01 | VAS-1792305298-69CF1E177B05 | AGGREGATOR | TXN_COMPLETION | 2472.21ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:35:01 | VAS-1792305298-69CF1E177B05 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:34:56 | VAS-1792305294-D95DF7837147 | AGGREGATOR | TXN_COMPLETION | 2296.93ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:34:56 | VAS-1792305294-D95DF7837147 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:34:50 | VAS-1792305289-7F2C08F6BD18 | TELCO | TXN_COMPLETION | 972.24ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:34:50 | VAS-1792305289-7F2C08F6BD18 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:34:46 | VAS-1792305284-A545D52C1EE0 | AGGREGATOR | TXN_COMPLETION | 1721.71ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 07:34:34 | VAS-1792305274-6763C66D8DB4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:34:32 | VAS-1792305269-C969D493A1A5 | TELCO | TXN_COMPLETION | 2489.32ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:34:32 | VAS-1792305269-C969D493A1A5 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:34:22 | VAS-1792305259-2FFC1586A7EF | AGGREGATOR | TXN_COMPLETION | 2144.79ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:34:22 | VAS-1792305259-2FFC1586A7EF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:34:15 | VAS-1792305254-C7945FF475F1 | AGGREGATOR | TXN_COMPLETION | 411.13ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:34:15 | VAS-1792305254-C7945FF475F1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:33:52 | VAS-1792305230-6A1359E48FFC | TELCO | TXN_COMPLETION | 1759.29ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 07:33:52 | VAS-1792305230-6A1359E48FFC | AGGREGATOR | TXN_COMPLETION | 927.11ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 07:33:52 | VAS-1792305230-6A1359E48FFC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 07:33:45 | VAS-1792305225-00CDED3976D9 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:33:33 | VAS-1792305210-347065F3E209 | TELCO | TXN_COMPLETION | 2285.77ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |