SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:50:48 | VAS-1792299043-0C9323C863B9 | TELCO | TXN_COMPLETION | 2090.35ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:50:48 | VAS-1792299043-0C9323C863B9 | AGGREGATOR | TXN_COMPLETION | 2552.96ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:50:31 | VAS-1792299028-D9561A11688E | AGGREGATOR | TXN_COMPLETION | 2367.34ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 05:50:25 | VAS-1792299023-601471A78037 | AGGREGATOR | TXN_COMPLETION | 1652.97ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:50:25 | VAS-1792299023-601471A78037 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:50:20 | VAS-1792299018-4A4339C2A232 | TELCO | TXN_COMPLETION | 907.25ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 05:50:20 | VAS-1792299018-4A4339C2A232 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 05:50:14 | VAS-1792299013-62BDCDE0CA60 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 05:50:11 | VAS-1792299009-AC9D98430E09 | TELCO | TXN_COMPLETION | 1800.44ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:50:11 | VAS-1792299009-AC9D98430E09 | AGGREGATOR | TXN_COMPLETION | 491.42ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:49:55 | VAS-1792298994-77C20F2C48E4 | AGGREGATOR | TXN_COMPLETION | 1482.10ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:49:55 | VAS-1792298994-77C20F2C48E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:49:49 | VAS-1792298989-C02AEDD3C080 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:49:41 | VAS-1792298979-EF3BAD13A0D0 | AGGREGATOR | TXN_COMPLETION | 1938.68ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:49:41 | VAS-1792298979-EF3BAD13A0D0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:49:34 | VAS-1792298974-4C0465E09BD4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 05:49:31 | VAS-1792298969-0E59730EF4C2 | AGGREGATOR | TXN_COMPLETION | 1044.72ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:49:31 | VAS-1792298969-0E59730EF4C2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:49:25 | VAS-1792298964-AF21EC511009 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:49:17 | VAS-1792298954-07CE535A9779 | AGGREGATOR | TXN_COMPLETION | 2400.56ms | 400.00ms | FirstBank | NexBridge | Airtel |