SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:54:44 | VAS-1792277680-D69966AAF401 | TELCO | TXN_COMPLETION | 2216.96ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:54:44 | VAS-1792277680-D69966AAF401 | AGGREGATOR | TXN_COMPLETION | 1297.54ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:54:44 | VAS-1792277680-D69966AAF401 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:54:32 | VAS-1792277671-875CB0B701EA | TELCO | TXN_COMPLETION | 814.28ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 23:54:27 | VAS-1792277666-D8151F3BC77E | AGGREGATOR | TXN_COMPLETION | 1495.70ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:54:27 | VAS-1792277666-D8151F3BC77E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:54:25 | VAS-1792277661-763EB8769769 | AGGREGATOR | TXN_COMPLETION | 1534.25ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:54:25 | VAS-1792277661-763EB8769769 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:54:09 | VAS-1792277646-C63E3C5CB8F5 | TELCO | TXN_COMPLETION | 2082.32ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:54:09 | VAS-1792277646-C63E3C5CB8F5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:54:02 | VAS-1792277641-BAD78A4EDF2B | AGGREGATOR | TXN_COMPLETION | 480.91ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:54:02 | VAS-1792277641-BAD78A4EDF2B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:53:57 | VAS-1792277636-F47B9C50FDBB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:53:47 | VAS-1792277626-E1F15CD9CF51 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:53:42 | VAS-1792277621-214D96C6B5AC | AGGREGATOR | TXN_COMPLETION | 433.06ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:53:42 | VAS-1792277621-214D96C6B5AC | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:53:37 | VAS-1792277617-D4409129A8E3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:53:33 | VAS-1792277612-708FF92F8997 | TELCO | TXN_COMPLETION | 823.55ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 23:53:14 | VAS-1792277592-913DF6D2893A | TELCO | TXN_COMPLETION | 2178.53ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:53:14 | VAS-1792277592-913DF6D2893A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |