SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:48:39 | VAS-1792273719-6DC83A674647 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 22:48:35 | VAS-1792273714-10A055028533 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:48:21 | VAS-1792273699-27C36ADE6708 | AGGREGATOR | TXN_COMPLETION | 1019.94ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:48:16 | VAS-1792273694-41B373394D91 | TELCO | TXN_COMPLETION | 1841.72ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:48:16 | VAS-1792273694-41B373394D91 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:47:55 | VAS-1792273675-33BD57C9406C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:47:50 | VAS-1792273670-BD6F15D48DFC | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 22:47:43 | VAS-1792273660-EB90CF7CAABF | TELCO | TXN_COMPLETION | 1551.16ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:47:43 | VAS-1792273660-EB90CF7CAABF | AGGREGATOR | TXN_COMPLETION | 1260.34ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:47:43 | VAS-1792273660-EB90CF7CAABF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:46:39 | VAS-1792273596-12749157AB03 | TELCO | TXN_COMPLETION | 1175.15ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:46:39 | VAS-1792273596-12749157AB03 | AGGREGATOR | TXN_COMPLETION | 1358.77ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:46:39 | VAS-1792273596-12749157AB03 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:46:29 | VAS-1791528783-48AFBBC5E785 | MERCHANT | TXN_COMPLETION | 744805.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 22:46:23 | VAS-1792273581-1F6FD84964FD | TELCO | TXN_COMPLETION | 1549.50ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 22:46:23 | VAS-1792273581-1F6FD84964FD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 22:46:20 | VAS-1792273576-AB6E21542840 | TELCO | TXN_COMPLETION | 2399.69ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:46:20 | VAS-1792273576-AB6E21542840 | AGGREGATOR | TXN_COMPLETION | 1306.63ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:46:20 | VAS-1792273576-AB6E21542840 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:46:12 | VAS-1792273572-1DDF9575216D | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | NexBridge | MTN |