SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:16:55 | VAS-1792271813-977612514298 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 22:16:48 | VAS-1792271808-4EC7EBB58C69 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:16:43 | VAS-1792271803-4CFABDAF7DAD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:16:36 | VAS-1792271793-AA974C919E26 | TELCO | TXN_COMPLETION | 1431.50ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:16:36 | VAS-1792271793-AA974C919E26 | AGGREGATOR | TXN_COMPLETION | 2053.93ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:16:36 | VAS-1792271793-AA974C919E26 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:16:19 | VAS-1792271778-3EF3BA68AE88 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 22:16:11 | VAS-1792271768-EE81466D732F | AGGREGATOR | TXN_COMPLETION | 1887.57ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 22:16:11 | VAS-1792271768-EE81466D732F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 22:16:04 | VAS-1792271763-35BD9275EA2F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 22:16:00 | VAS-1792271759-E900A7184A07 | TELCO | TXN_COMPLETION | 678.23ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:16:00 | VAS-1792271759-E900A7184A07 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:15:56 | VAS-1792271754-34F80FAC02B9 | TELCO | TXN_COMPLETION | 2249.68ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:15:32 | VAS-1792271729-12E55D818666 | AGGREGATOR | TXN_COMPLETION | 2535.34ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:15:32 | VAS-1792271729-12E55D818666 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:15:25 | VAS-1792271724-0817B9B003E8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 22:15:21 | VAS-1792271720-20F69CBC849F | AGGREGATOR | TXN_COMPLETION | 1673.95ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:15:15 | VAS-1792271714-CDAD463D2B47 | AGGREGATOR | TXN_COMPLETION | 406.80ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:15:11 | VAS-1792271709-0AF2A209CBC2 | TELCO | TXN_COMPLETION | 1455.23ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:15:11 | VAS-1792271709-0AF2A209CBC2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Airtel |