SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:20:59 | VAS-1792264856-131AC949AE3C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:53 | VAS-1792264851-CE5CEE2CB75A | AGGREGATOR | TXN_COMPLETION | 1778.10ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:20:53 | VAS-1792264851-CE5CEE2CB75A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:20:47 | VAS-1792264847-DD8BD0D1AD9C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:20:33 | VAS-1792264832-A5DC267F30B6 | AGGREGATOR | TXN_COMPLETION | 1199.31ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 20:20:33 | VAS-1792264832-A5DC267F30B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 20:20:18 | VAS-1792264817-1BBD1970B88D | AGGREGATOR | TXN_COMPLETION | 960.87ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:20:13 | VAS-1792264812-885CC583063C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:20:08 | VAS-1792264807-C71C6EFAB17D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:06 | VAS-1792264803-645699CAB1A9 | TELCO | TXN_COMPLETION | 792.14ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:20:06 | VAS-1792264803-645699CAB1A9 | AGGREGATOR | TXN_COMPLETION | 2590.01ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:20:06 | VAS-1792264803-645699CAB1A9 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:20:01 | VAS-1792264797-0D1CBB4FE0C8 | TELCO | TXN_COMPLETION | 2445.69ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:01 | VAS-1792264797-0D1CBB4FE0C8 | AGGREGATOR | TXN_COMPLETION | 1290.64ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:01 | VAS-1792264797-0D1CBB4FE0C8 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:19:43 | VAS-1792264783-71C5D030EFC0 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:23 | VAS-1792264758-588BC225AFAA | TELCO | TXN_COMPLETION | 2526.36ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:23 | VAS-1792264758-588BC225AFAA | AGGREGATOR | TXN_COMPLETION | 1849.48ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:23 | VAS-1792264758-588BC225AFAA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:15 | VAS-1792264753-66A8313D2AA0 | AGGREGATOR | TXN_COMPLETION | 1218.55ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |