SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:55:19 | VAS-1792328118-43A9B406DEBE | AGGREGATOR | TXN_COMPLETION | 446.26ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 13:55:19 | VAS-1792328118-43A9B406DEBE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 13:55:07 | VAS-1792328104-62F6D6B2BCAF | AGGREGATOR | TXN_COMPLETION | 2215.89ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 13:54:57 | VAS-1792328096-B2C81BED8D66 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 13:54:27 | VAS-1792328067-57AFDFC7A262 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:54:20 | VAS-1792328059-DE87D38E2E2E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:53:52 | VAS-1792328030-26DBAF36C55C | AGGREGATOR | TXN_COMPLETION | 1625.77ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 13:53:52 | VAS-1792328030-26DBAF36C55C | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 13:53:36 | VAS-1792328015-AC56D30C3DBC | AGGREGATOR | TXN_COMPLETION | 419.17ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:53:36 | VAS-1792328015-AC56D30C3DBC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:53:21 | VAS-1792328000-4F55B2FE3CAC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:53:13 | VAS-1792327993-2B8F577332DC | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 13:53:07 | VAS-1792327985-1949D8BBD5B7 | AGGREGATOR | TXN_COMPLETION | 1596.74ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:53:07 | VAS-1792327985-1949D8BBD5B7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:52:51 | VAS-1792327970-6534E5C1CA5B | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 13:52:44 | VAS-1792327963-412C8409F13F | AGGREGATOR | TXN_COMPLETION | 452.26ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:52:44 | VAS-1792327963-412C8409F13F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 13:52:38 | VAS-1792327956-09D11B157BF8 | AGGREGATOR | TXN_COMPLETION | 1803.62ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 13:52:38 | VAS-1792327956-09D11B157BF8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 13:52:01 | VAS-1792327918-BF11905C4CD3 | TELCO | TXN_COMPLETION | 1085.14ms | 500.00ms | Opay | Telcos Direct | 9Mobile |