SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | TELCO | TXN_COMPLETION | 1972.66ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | AGGREGATOR | TXN_COMPLETION | 1199.20ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:39 | VAS-1792263219-C70C98EF07D2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 19:53:35 | VAS-1792263214-84FFEE5635AA | TELCO | TXN_COMPLETION | 1016.95ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:53:31 | VAS-1792263209-138920155961 | TELCO | TXN_COMPLETION | 1782.87ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:31 | VAS-1792263209-138920155961 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:25 | VAS-1791045497-3FD5249312F7 | AGGREGATOR | TXN_COMPLETION | 1036.27ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:25 | VAS-1791045497-3FD5249312F7 | MERCHANT | TXN_COMPLETION | 1217709.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:20 | VAS-1792263199-22826D162EF1 | AGGREGATOR | TXN_COMPLETION | 920.73ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:53:20 | VAS-1792263199-22826D162EF1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:53:10 | VAS-1792263189-7DEC5855CCD6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 19:53:05 | VAS-1792263184-8CBE8E29F767 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:52:51 | VAS-1792263170-6A9ECF652409 | AGGREGATOR | TXN_COMPLETION | 1079.31ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:52:45 | VAS-1792263165-9AE56E7ADC40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:52:42 | VAS-1792263160-EFE139D2CD60 | AGGREGATOR | TXN_COMPLETION | 2088.57ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:52:42 | VAS-1792263160-EFE139D2CD60 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:52:31 | VAS-1792263150-96328DCA0DF4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:52:28 | VAS-1792263145-AC098E75EAE3 | AGGREGATOR | TXN_COMPLETION | 2302.63ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 19:52:28 | VAS-1792263145-AC098E75EAE3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |