SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1805 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1804 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1803 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1802 | Oct 03 | MTN | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1801 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261003-1800 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261003-1799 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1798 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1797 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 118 | QUEUED | CLOSED |
| SLB-20261003-1796 | Oct 03 | Airtel | Success Rate | 95.0% | 94.4% | 123 | QUEUED | CLOSED |
| SLB-20261003-1795 | Oct 03 | MTN | Success Rate | 95.0% | 94.6% | 121 | QUEUED | CLOSED |
| SLB-20261003-1794 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261003-1793 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 131 | QUEUED | CLOSED |
| SLB-20261003-1792 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1791 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1790 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 121 | QUEUED | CLOSED |
| SLB-20261003-1789 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1788 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1787 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261003-1786 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:19:32 | VAS-1792322371-EBF8C87955B1 | AGGREGATOR | TXN_COMPLETION | 964.35ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 12:19:32 | VAS-1792322371-EBF8C87955B1 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 12:19:28 | VAS-1792322363-783370E6859C | AGGREGATOR | TXN_COMPLETION | 2394.10ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:19:28 | VAS-1792322363-783370E6859C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:19:18 | VAS-1792322356-6D7DA94411AA | TELCO | TXN_COMPLETION | 1883.91ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 12:19:18 | VAS-1792322356-6D7DA94411AA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 12:19:09 | VAS-1792322348-CCEEA691B48F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 12:19:04 | VAS-1792322341-DC9D7FADABD2 | TELCO | TXN_COMPLETION | 2423.69ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:19:04 | VAS-1792322341-DC9D7FADABD2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:18:57 | VAS-1792322334-56C2016CFB0E | TELCO | TXN_COMPLETION | 1107.10ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:18:57 | VAS-1792322334-56C2016CFB0E | AGGREGATOR | TXN_COMPLETION | 1807.57ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:18:57 | VAS-1792322334-56C2016CFB0E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:18:40 | VAS-1792322319-AFECA32A9F6A | TELCO | TXN_COMPLETION | 1341.95ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 12:18:40 | VAS-1792322319-AFECA32A9F6A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 12:18:33 | VAS-1792322311-D29D0C360DA7 | AGGREGATOR | TXN_COMPLETION | 1910.63ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 12:18:33 | VAS-1792322311-D29D0C360DA7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 12:18:17 | VAS-1792322297-0CFF9732A1AD | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 12:18:06 | VAS-1792322286-434A07F167E2 | AGGREGATOR | TXN_COMPLETION | 406.76ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 12:18:06 | VAS-1792322286-434A07F167E2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 12:17:55 | VAS-1792322274-29C256C0459E | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | NexBridge | Glo |