SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1785 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1784 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1783 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1782 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1781 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 119 | QUEUED | CLOSED |
| SLB-20261003-1780 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261003-1779 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261003-1778 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1777 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1776 | Oct 03 | Glo | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20261003-1775 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 119 | QUEUED | CLOSED |
| SLB-20261003-1774 | Oct 03 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1773 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261003-1772 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261003-1771 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1770 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1769 | Oct 03 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1768 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261003-1767 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261003-1766 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:02:54 | VAS-1792278172-C613DCA32968 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:02:48 | VAS-1792278167-1CEA9E266527 | AGGREGATOR | TXN_COMPLETION | 421.19ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 00:02:45 | VAS-1792278162-02A6B3A6D6CC | AGGREGATOR | TXN_COMPLETION | 2247.48ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 00:02:45 | VAS-1792278162-02A6B3A6D6CC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 00:02:38 | VAS-1792278157-33A2D212B518 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:02:13 | VAS-1792278133-AFD6EA820F0D | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:02:08 | VAS-1792278128-0FC2253E7F46 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:02:00 | VAS-1792278118-458F93904566 | TELCO | TXN_COMPLETION | 1712.17ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 00:02:00 | VAS-1792278118-458F93904566 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 00:01:54 | VAS-1792278113-8FB27D75A0B5 | TELCO | TXN_COMPLETION | 1142.54ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:01:54 | VAS-1792278113-8FB27D75A0B5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:01:45 | VAS-1792278103-6A41A40468F5 | AGGREGATOR | TXN_COMPLETION | 1620.14ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:01:36 | VAS-1792278093-FB8E3A862A9F | TELCO | TXN_COMPLETION | 2457.11ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 00:01:24 | VAS-1792278083-C756DC56CB44 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 00:01:21 | VAS-1792278080-D8A2FEBE3FB0 | TELCO | TXN_COMPLETION | 2198.79ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:01:21 | VAS-1792278080-D8A2FEBE3FB0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:01:05 | VAS-1792278064-416B66843D21 | TELCO | TXN_COMPLETION | 722.68ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:01:05 | VAS-1792278064-416B66843D21 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:01:00 | VAS-1792278059-88C4180F9123 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:00:45 | VAS-1792278044-A3CBDFF9BA5D | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Telcos Direct | MTN |