SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1785 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1784 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
| SLB-20261003-1783 | Oct 03 | Glo | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20261003-1782 | Oct 03 | Airtel | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1781 | Oct 03 | MTN | Success Rate | 95.0% | 94.7% | 119 | QUEUED | CLOSED |
| SLB-20261003-1780 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261003-1779 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20261003-1778 | Oct 03 | Primus VAS | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1777 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1776 | Oct 03 | Glo | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20261003-1775 | Oct 03 | Airtel | Success Rate | 95.0% | 94.7% | 119 | QUEUED | CLOSED |
| SLB-20261003-1774 | Oct 03 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1773 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261003-1772 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261003-1771 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 118 | QUEUED | CLOSED |
| SLB-20261003-1770 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1769 | Oct 03 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20261003-1768 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261003-1767 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20261003-1766 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 122 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:06:21 | VAS-1792253181-4A87419ADD7F | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:06:18 | VAS-1792253176-697000B4942B | TELCO | TXN_COMPLETION | 1301.54ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 17:06:18 | VAS-1792253176-697000B4942B | AGGREGATOR | TXN_COMPLETION | 1095.85ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 17:06:18 | VAS-1792253176-697000B4942B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 17:06:12 | VAS-1792253171-8E64074C5BFA | AGGREGATOR | TXN_COMPLETION | 906.59ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:05:51 | VAS-1792253151-43166E7B0401 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 17:05:42 | VAS-1792253141-462BA77FA162 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:05:13 | VAS-1792253112-5EDE7AED1206 | AGGREGATOR | TXN_COMPLETION | 420.33ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 17:05:13 | VAS-1792253112-5EDE7AED1206 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 17:05:11 | VAS-1792253107-8EFB642B5F03 | TELCO | TXN_COMPLETION | 2462.64ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 17:05:11 | VAS-1792253107-8EFB642B5F03 | AGGREGATOR | TXN_COMPLETION | 1356.68ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 17:05:11 | VAS-1792253107-8EFB642B5F03 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 17:05:00 | VAS-1792253097-1BE8513448DA | AGGREGATOR | TXN_COMPLETION | 2482.16ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:05:00 | VAS-1792253097-1BE8513448DA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:04:51 | VAS-1792253087-C86BB8E323D1 | TELCO | TXN_COMPLETION | 1327.80ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:04:51 | VAS-1792253087-C86BB8E323D1 | AGGREGATOR | TXN_COMPLETION | 2539.50ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:04:51 | VAS-1792253087-C86BB8E323D1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:04:35 | VAS-1792253073-52F26F62DADC | TELCO | TXN_COMPLETION | 1788.48ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 17:04:30 | VAS-1792253068-6B1A48A99C0D | TELCO | TXN_COMPLETION | 1635.73ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:04:15 | VAS-1792253053-BDD3F96AC45A | AGGREGATOR | TXN_COMPLETION | 1956.48ms | 400.00ms | Access Bank | NexBridge | 9Mobile |