SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1765 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261003-1764 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1763 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261003-1762 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261003-1761 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261003-1760 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261003-1759 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1758 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261003-1757 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261003-1756 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261003-1755 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 118 | QUEUED | CLOSED |
| SLB-20261003-1754 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 128 | QUEUED | CLOSED |
| SLB-20261003-1753 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261003-1752 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261003-1751 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261003-1750 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261003-1749 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261003-1748 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20261003-1747 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261003-1746 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.5% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:53:54 | VAS-1792274033-3BDA1AB9659D | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 22:53:49 | VAS-1792274028-9C6BD4C57B43 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 22:53:39 | VAS-1792274019-690D92CB4DD9 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 22:53:21 | VAS-1792273999-302D66397708 | TELCO | TXN_COMPLETION | 1049.56ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 22:53:21 | VAS-1792273999-302D66397708 | AGGREGATOR | TXN_COMPLETION | 1213.88ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 22:53:16 | VAS-1792273994-43AF56703CFD | AGGREGATOR | TXN_COMPLETION | 2091.13ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 22:53:16 | VAS-1792273994-43AF56703CFD | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 22:53:05 | VAS-1792273984-772EDD69060A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 22:53:00 | VAS-1792273979-ED488974F1F4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:52:55 | VAS-1792273974-47DE8E956DA1 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:52:45 | VAS-1792273965-6A4952E9A618 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:52:30 | VAS-1792273950-C18059A64D91 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 22:52:26 | VAS-1792273945-DD049D00121A | TELCO | TXN_COMPLETION | 769.13ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:52:24 | VAS-1792273940-EF8A3EAE8CA3 | TELCO | TXN_COMPLETION | 2279.40ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:52:24 | VAS-1792273940-EF8A3EAE8CA3 | AGGREGATOR | TXN_COMPLETION | 1846.93ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:52:24 | VAS-1792273940-EF8A3EAE8CA3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:52:16 | VAS-1792273935-B988675329F6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 22:52:13 | VAS-1792273930-1B5BC979A048 | AGGREGATOR | TXN_COMPLETION | 2366.54ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:52:13 | VAS-1792273930-1B5BC979A048 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:52:06 | VAS-1792273925-20CB0473D5F5 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | Cordis Telcom | Glo |