SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1765 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261003-1764 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1763 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261003-1762 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261003-1761 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261003-1760 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261003-1759 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1758 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261003-1757 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261003-1756 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261003-1755 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 118 | QUEUED | CLOSED |
| SLB-20261003-1754 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 128 | QUEUED | CLOSED |
| SLB-20261003-1753 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261003-1752 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261003-1751 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261003-1750 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261003-1749 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261003-1748 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20261003-1747 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261003-1746 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.5% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:51:07 | VAS-1792270265-4BD300D7229B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 21:51:01 | VAS-1792270260-E584310C4E31 | TELCO | TXN_COMPLETION | 1168.68ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:51:01 | VAS-1792270260-E584310C4E31 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:50:57 | VAS-1792270255-8051BC25C94B | AGGREGATOR | TXN_COMPLETION | 1279.21ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 21:50:57 | VAS-1792270255-8051BC25C94B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 21:50:36 | VAS-1790775604-EC440E10A081 | AGGREGATOR | TXN_COMPLETION | 2205.11ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:50:36 | VAS-1790775604-EC440E10A081 | MERCHANT | TXN_COMPLETION | 1494636.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:50:31 | VAS-1792270230-A8C532454C8E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:50:21 | VAS-1792270221-F27F80FB9DBB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 21:50:15 | VAS-1792270211-78750A043A2C | TELCO | TXN_COMPLETION | 1429.96ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:50:15 | VAS-1792270211-78750A043A2C | AGGREGATOR | TXN_COMPLETION | 2394.09ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:50:15 | VAS-1792270211-78750A043A2C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:50:03 | VAS-1792270202-8C640A4FD0F0 | AGGREGATOR | TXN_COMPLETION | 663.00ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 21:49:52 | VAS-1792270191-E617899D303C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:49:43 | VAS-1792270181-2EA6CEBF3F97 | AGGREGATOR | TXN_COMPLETION | 1599.90ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 21:49:43 | VAS-1792270181-2EA6CEBF3F97 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 21:49:38 | VAS-1792270176-58C618142CF4 | AGGREGATOR | TXN_COMPLETION | 1429.07ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 21:49:28 | VAS-1792270167-4204A96F3E7C | AGGREGATOR | TXN_COMPLETION | 1145.38ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:49:28 | VAS-1792270167-4204A96F3E7C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:49:24 | VAS-1792270162-C01C5AD0A296 | TELCO | TXN_COMPLETION | 2090.19ms | 500.00ms | Access Bank | NexBridge | MTN |