SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1765 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261003-1764 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1763 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261003-1762 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
| SLB-20261003-1761 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261003-1760 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261003-1759 | Oct 03 | MTN | Success Rate | 95.0% | 94.8% | 117 | QUEUED | CLOSED |
| SLB-20261003-1758 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261003-1757 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 127 | QUEUED | CLOSED |
| SLB-20261003-1756 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 125 | QUEUED | CLOSED |
| SLB-20261003-1755 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 118 | QUEUED | CLOSED |
| SLB-20261003-1754 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.3% | 128 | QUEUED | CLOSED |
| SLB-20261003-1753 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 122 | QUEUED | CLOSED |
| SLB-20261003-1752 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20261003-1751 | Oct 03 | Glo | Success Rate | 95.0% | 94.6% | 123 | QUEUED | CLOSED |
| SLB-20261003-1750 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20261003-1749 | Oct 03 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 120 | QUEUED | CLOSED |
| SLB-20261003-1748 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20261003-1747 | Oct 03 | Glo | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261003-1746 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.5% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:17:54 | VAS-1792257471-E3A6816D352B | TELCO | TXN_COMPLETION | 2395.28ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:17:54 | VAS-1792257471-E3A6816D352B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:17:47 | VAS-1792257466-4E0FF911B487 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 18:17:44 | VAS-1792257461-00E5F684BC0F | AGGREGATOR | TXN_COMPLETION | 2341.99ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:17:44 | VAS-1792257461-00E5F684BC0F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:17:33 | VAS-1792257451-98694C5DE927 | TELCO | TXN_COMPLETION | 1684.47ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:17:33 | VAS-1792257451-98694C5DE927 | AGGREGATOR | TXN_COMPLETION | 403.90ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:17:33 | VAS-1792257451-98694C5DE927 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:17:27 | VAS-1792257446-0B32FA39CFD2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 18:17:22 | VAS-1792257441-F421FBAC2953 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 18:17:08 | VAS-1792257427-93B5FE3D3F27 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 18:17:05 | VAS-1792257423-595829F72455 | TELCO | TXN_COMPLETION | 1344.00ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:17:05 | VAS-1792257423-595829F72455 | AGGREGATOR | TXN_COMPLETION | 405.10ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:16:58 | VAS-1792257417-BA4826281740 | AGGREGATOR | TXN_COMPLETION | 955.58ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 18:16:58 | VAS-1792257417-BA4826281740 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 18:16:56 | VAS-1792257412-C506A5C70BEA | TELCO | TXN_COMPLETION | 2450.67ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 18:16:55 | VAS-1792257412-C506A5C70BEA | AGGREGATOR | TXN_COMPLETION | 1206.42ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 18:16:55 | VAS-1792257412-C506A5C70BEA | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 18:16:46 | VAS-1792257402-E29F3131E2F3 | TELCO | TXN_COMPLETION | 2552.61ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 18:16:46 | VAS-1792257402-E29F3131E2F3 | AGGREGATOR | TXN_COMPLETION | 1118.37ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |