SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:20:11 | VAS-1792315211-99B3EE5FCF63 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 10:20:05 | VAS-1791781090-AC385E48AC34 | MERCHANT | TXN_COMPLETION | 534120.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 10:20:05 | VAS-1792315204-4F98D0E6BD51 | AGGREGATOR | TXN_COMPLETION | 947.60ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:19:36 | VAS-1792315173-35767062AB04 | TELCO | TXN_COMPLETION | 1690.39ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 10:19:36 | VAS-1792315173-35767062AB04 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 10:19:32 | VAS-1792315172-D9C81359EB63 | AGGREGATOR | TXN_COMPLETION | 2158.72ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:19:32 | VAS-1792315172-D9C81359EB63 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:18:42 | VAS-1792315122-9E9F29420E89 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 10:18:35 | VAS-1792315114-3BF0C3347643 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 10:18:13 | VAS-1792315092-1DCCB0F7602F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 10:17:52 | VAS-1792315070-9191A405770E | TELCO | TXN_COMPLETION | 1817.21ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:17:52 | VAS-1792315070-9191A405770E | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:17:47 | VAS-1792315062-0C373D1F7451 | TELCO | TXN_COMPLETION | 1944.36ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 10:17:47 | VAS-1792315062-0C373D1F7451 | AGGREGATOR | TXN_COMPLETION | 2496.21ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 10:17:47 | VAS-1792315062-0C373D1F7451 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 10:17:37 | VAS-1792315055-4F85E9D90D71 | AGGREGATOR | TXN_COMPLETION | 1893.52ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:17:37 | VAS-1792315055-4F85E9D90D71 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:17:28 | VAS-1792315048-4BBCBED2C985 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 10:17:07 | VAS-1792315026-1846A51E8F0F | TELCO | TXN_COMPLETION | 1061.58ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 10:17:07 | VAS-1792315026-1846A51E8F0F | AGGREGATOR | TXN_COMPLETION | 441.59ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |