SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:05:30 | VAS-1792314329-4E6E3323FC61 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 10:05:15 | VAS-1792314314-42F0CD00CA16 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:05:09 | VAS-1792314307-3C0AD610A255 | AGGREGATOR | TXN_COMPLETION | 2260.70ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:05:09 | VAS-1792314307-3C0AD610A255 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:04:53 | VAS-1792314292-D36C7F975633 | AGGREGATOR | TXN_COMPLETION | 1132.86ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:04:30 | VAS-1792314270-D349F8A10903 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 10:04:10 | VAS-1792314248-DAEC337E09FD | TELCO | TXN_COMPLETION | 2324.32ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 10:04:10 | VAS-1792314248-DAEC337E09FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 10:04:02 | VAS-1792314240-997986EC27ED | AGGREGATOR | TXN_COMPLETION | 1168.58ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:04:02 | VAS-1792314240-997986EC27ED | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:03:40 | VAS-1792314218-80E73E434855 | TELCO | TXN_COMPLETION | 842.89ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 10:03:40 | VAS-1792314218-80E73E434855 | AGGREGATOR | TXN_COMPLETION | 1036.13ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 10:03:40 | VAS-1792314218-80E73E434855 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 10:03:31 | VAS-1792314211-EABC45D3C011 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:03:24 | VAS-1792314203-8678944C4DA6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 10:03:11 | VAS-1792314188-ECCBFA750F1C | AGGREGATOR | TXN_COMPLETION | 1878.09ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 10:03:10 | VAS-1792314188-ECCBFA750F1C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 10:03:04 | VAS-1792314181-52E3B1C78450 | TELCO | TXN_COMPLETION | 1523.43ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:03:04 | VAS-1792314181-52E3B1C78450 | AGGREGATOR | TXN_COMPLETION | 1664.83ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:03:04 | VAS-1792314181-52E3B1C78450 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |