SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:41:31 | VAS-1792334490-21BCCACA42CD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:41:23 | VAS-1792334482-4DCA6FA5E02B | TELCO | TXN_COMPLETION | 1251.66ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:41:15 | VAS-1792334474-D6F8A36CF400 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 15:41:08 | VAS-1792334467-0D4724CB385C | AGGREGATOR | TXN_COMPLETION | 433.59ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 15:41:02 | VAS-1792334460-801F4AD4B252 | AGGREGATOR | TXN_COMPLETION | 1135.75ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:41:01 | VAS-1792334460-801F4AD4B252 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:40:38 | VAS-1792334437-481F12577D56 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:40:23 | VAS-1792334423-FDE14F6BB572 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:40:02 | VAS-1792334400-DBB73A9E4CEA | AGGREGATOR | TXN_COMPLETION | 1342.68ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 15:40:02 | VAS-1792334400-DBB73A9E4CEA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 15:39:55 | VAS-1792334393-5FA8A62F2F09 | TELCO | TXN_COMPLETION | 1944.44ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 15:39:55 | VAS-1792334393-5FA8A62F2F09 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 15:39:48 | VAS-1792334386-715DA132562E | TELCO | TXN_COMPLETION | 2374.84ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 15:39:48 | VAS-1792334386-715DA132562E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 15:39:39 | VAS-1792334378-436F03850CB4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 15:39:32 | VAS-1792334371-F4FF5DD3CF76 | AGGREGATOR | TXN_COMPLETION | 927.71ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:39:32 | VAS-1792334371-F4FF5DD3CF76 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:39:24 | VAS-1792334363-EE5DF3EDC317 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 15:39:18 | VAS-1792334356-50719CD678F3 | TELCO | TXN_COMPLETION | 1870.18ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 15:39:18 | VAS-1792334356-50719CD678F3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |