SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:39:11 | VAS-1792334349-938E1D05DC90 | TELCO | TXN_COMPLETION | 1593.97ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:39:11 | VAS-1792334349-938E1D05DC90 | AGGREGATOR | TXN_COMPLETION | 413.89ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:38:54 | VAS-1792334334-9D835A818006 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 15:38:49 | VAS-1792334326-D98FA99203CC | AGGREGATOR | TXN_COMPLETION | 1955.62ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:38:48 | VAS-1792334326-D98FA99203CC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:38:34 | VAS-1792334311-545B924B1B0B | TELCO | TXN_COMPLETION | 2172.65ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 15:38:34 | VAS-1792334311-545B924B1B0B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 15:38:17 | VAS-1792334297-6D1E4828E0B5 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 15:37:56 | VAS-1792334274-B1B7B2996D5E | TELCO | TXN_COMPLETION | 1711.71ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:37:56 | VAS-1792334274-B1B7B2996D5E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 15:37:47 | VAS-1792334267-6516BFA11FF9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 15:37:40 | VAS-1792334259-5614E27E385E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 15:37:33 | VAS-1792334252-999C041251F8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 15:37:27 | VAS-1792334245-1D2285DD5400 | AGGREGATOR | TXN_COMPLETION | 1913.13ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 15:37:27 | VAS-1792334245-1D2285DD5400 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 15:37:13 | VAS-1792334230-16C51C6A2A3D | TELCO | TXN_COMPLETION | 2470.12ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:36:55 | VAS-1792334215-545E75481D25 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 15:36:28 | VAS-1792334185-8EFCEC115404 | TELCO | TXN_COMPLETION | 1693.45ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:36:28 | VAS-1792334185-8EFCEC115404 | AGGREGATOR | TXN_COMPLETION | 993.61ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:36:28 | VAS-1792334185-8EFCEC115404 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |