SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:30:24 | VAS-1792297824-3C40FAB9542B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 05:29:30 | VAS-1792297769-7CAAADB90F51 | TELCO | TXN_COMPLETION | 798.41ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:29:30 | VAS-1792297769-7CAAADB90F51 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:29:26 | VAS-1792297764-300534DE45A3 | TELCO | TXN_COMPLETION | 1547.30ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:29:21 | VAS-1792297760-B26968F8C983 | AGGREGATOR | TXN_COMPLETION | 1102.60ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:29:21 | VAS-1792297760-B26968F8C983 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:29:12 | VAS-1792297750-1E7670E10358 | TELCO | TXN_COMPLETION | 2207.95ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 05:29:12 | VAS-1792297750-1E7670E10358 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 05:28:46 | VAS-1792297725-B6CCF520CCBF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:28:36 | VAS-1792297715-641E7BC1253D | TELCO | TXN_COMPLETION | 753.42ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:28:36 | VAS-1792297715-641E7BC1253D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:28:32 | VAS-1792297710-926A066D7A78 | AGGREGATOR | TXN_COMPLETION | 844.10ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 05:28:32 | VAS-1792297710-926A066D7A78 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 05:28:22 | VAS-1792297701-613B4FCD77BF | TELCO | TXN_COMPLETION | 650.08ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 05:28:11 | VAS-1792297691-E24343512F98 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:27:57 | VAS-1792297676-503ADAF41DB3 | AGGREGATOR | TXN_COMPLETION | 680.89ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:27:57 | VAS-1792297676-503ADAF41DB3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:27:33 | VAS-1792297651-B868F04478D2 | AGGREGATOR | TXN_COMPLETION | 1087.97ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:27:33 | VAS-1792297651-B868F04478D2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:27:28 | VAS-1792297647-06139236A60B | AGGREGATOR | TXN_COMPLETION | 683.48ms | 400.00ms | FirstBank | Telcos Direct | MTN |