SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:03:18 | VAS-1792296197-E984BB6BBAE7 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 05:03:08 | VAS-1792296187-4126C786E9F3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:02:58 | VAS-1792296177-6D7483FB67A7 | AGGREGATOR | TXN_COMPLETION | 756.61ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:02:58 | VAS-1792296177-6D7483FB67A7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:02:49 | VAS-1792296168-38545C5E11AB | AGGREGATOR | TXN_COMPLETION | 1144.83ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:02:49 | VAS-1792296168-38545C5E11AB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:02:43 | VAS-1792296163-92EC989B32D0 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 05:02:36 | VAS-1792296153-7FD8B34BF196 | TELCO | TXN_COMPLETION | 2017.67ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:02:36 | VAS-1792296153-7FD8B34BF196 | AGGREGATOR | TXN_COMPLETION | 1109.09ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:02:36 | VAS-1792296153-7FD8B34BF196 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:02:28 | VAS-1792296148-6CB31972BF9A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:02:26 | VAS-1792296143-E114E7AD4C19 | AGGREGATOR | TXN_COMPLETION | 2534.61ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:02:26 | VAS-1792296143-E114E7AD4C19 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:02:19 | VAS-1792296138-920FAFFCFD6C | AGGREGATOR | TXN_COMPLETION | 406.79ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:02:14 | VAS-1792296133-27484338C12E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:02:09 | VAS-1792296128-BF3FF5A61024 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:02:04 | VAS-1792296123-A0A53672980D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:02:02 | VAS-1792296118-410E72157E27 | TELCO | TXN_COMPLETION | 1356.44ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:02:02 | VAS-1792296118-410E72157E27 | AGGREGATOR | TXN_COMPLETION | 2036.43ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:01:45 | VAS-1792296104-64D418585E7D | AGGREGATOR | TXN_COMPLETION | 760.71ms | 400.00ms | GTBank | Primus VAS | Airtel |