SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:57:25 | VAS-1792295844-29E9763CF6A9 | TELCO | TXN_COMPLETION | 2173.35ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 04:57:25 | VAS-1792295844-29E9763CF6A9 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 04:57:09 | VAS-1792295828-DEA5788D9586 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 04:56:59 | VAS-1792295818-158FEC32857B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 04:56:54 | VAS-1792295813-75F6F9DD2F6B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:56:49 | VAS-1792295809-695AF1B62A5A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 04:56:44 | VAS-1792295804-4683A719D830 | AGGREGATOR | TXN_COMPLETION | 434.88ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 04:56:44 | VAS-1792295804-4683A719D830 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 04:56:40 | VAS-1792295799-1892C3688A73 | AGGREGATOR | TXN_COMPLETION | 1015.78ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:56:40 | VAS-1792295799-1892C3688A73 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:56:31 | VAS-1792295789-A4EC891A768C | TELCO | TXN_COMPLETION | 2272.09ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:56:25 | VAS-1792295784-687ABD926C10 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:56:20 | VAS-1792295779-8910C95B233E | TELCO | TXN_COMPLETION | 822.49ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:56:00 | VAS-1792295759-E0C2CCA6CCB1 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 04:55:45 | VAS-1792295745-99170C0D09FC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:55:37 | VAS-1792295735-06046FF66689 | TELCO | TXN_COMPLETION | 2064.12ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:55:37 | VAS-1792295735-06046FF66689 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:55:30 | VAS-1792295730-FC9D2F24BFB4 | TELCO | TXN_COMPLETION | 1751.02ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 04:55:30 | VAS-1792295730-FC9D2F24BFB4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 04:55:30 | VAS-1792295720-A10FEDE08A64 | AGGREGATOR | TXN_COMPLETION | 1242.03ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |