SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:45:48 | VAS-1792295145-3F8068338FBE | TELCO | TXN_COMPLETION | 2209.73ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 04:45:48 | VAS-1792295145-3F8068338FBE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 04:45:37 | VAS-1792295135-1497BCC7F515 | AGGREGATOR | TXN_COMPLETION | 1450.06ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:45:32 | VAS-1792295131-F0984D702946 | TELCO | TXN_COMPLETION | 743.70ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 04:45:31 | VAS-1792295131-F0984D702946 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 04:44:37 | VAS-1792295076-01B54482F0A2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:44:17 | VAS-1792295057-9AEACCA3AC0F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:43:55 | VAS-1792295032-949A539400BE | TELCO | TXN_COMPLETION | 2038.71ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:43:55 | VAS-1792295032-949A539400BE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:43:44 | VAS-1792295022-94C31365BC42 | TELCO | TXN_COMPLETION | 1060.80ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:43:44 | VAS-1792295022-94C31365BC42 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:43:33 | VAS-1791202142-1968A142310D | AGGREGATOR | TXN_COMPLETION | 498.66ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:43:33 | VAS-1791202142-1968A142310D | MERCHANT | TXN_COMPLETION | 1092875.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:43:25 | VAS-1792295003-946D3CC1DE89 | AGGREGATOR | TXN_COMPLETION | 2085.21ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:43:25 | VAS-1792295003-946D3CC1DE89 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:43:18 | VAS-1792294998-B3E22CA8870A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:43:10 | VAS-1792294988-0EDAA3B4F2DC | AGGREGATOR | TXN_COMPLETION | 1177.32ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 04:43:10 | VAS-1792294988-0EDAA3B4F2DC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 04:43:05 | VAS-1792294983-2D3C2566EFEB | TELCO | TXN_COMPLETION | 1428.21ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 04:43:05 | VAS-1792294983-2D3C2566EFEB | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |