SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:51:53 | VAS-1792291912-240E02E38336 | AGGREGATOR | TXN_COMPLETION | 905.64ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 03:51:47 | VAS-1792291907-75264C0B144E | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:51:42 | VAS-1792291902-5B06D8F225D2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:51:38 | VAS-1792291897-D3F0E5554B66 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 03:51:34 | VAS-1792291892-6E386BF2B719 | TELCO | TXN_COMPLETION | 1903.01ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:51:34 | VAS-1792291892-6E386BF2B719 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:51:13 | VAS-1792291873-C6829F5C7C90 | TELCO | TXN_COMPLETION | 674.99ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 03:51:04 | VAS-1792291863-37D0FE2AB9C7 | TELCO | TXN_COMPLETION | 1338.51ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 03:51:04 | VAS-1792291863-37D0FE2AB9C7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 03:50:58 | VAS-1792291858-C554476F3553 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:50:53 | VAS-1792291853-8839EF524899 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 03:50:35 | VAS-1792291833-58023B635F36 | AGGREGATOR | TXN_COMPLETION | 1512.61ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:50:35 | VAS-1792291833-58023B635F36 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:50:29 | VAS-1792114075-13BE3B23180B | MERCHANT | TXN_COMPLETION | 177754.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:50:25 | VAS-1792291823-439AB90DB1DB | TELCO | TXN_COMPLETION | 1644.95ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:50:16 | VAS-1792291814-127A7B488AB1 | AGGREGATOR | TXN_COMPLETION | 1664.95ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:50:09 | VAS-1792291809-20FE8B341B10 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 03:49:46 | VAS-1792291784-E286366589FA | TELCO | TXN_COMPLETION | 1976.72ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:49:46 | VAS-1792291784-E286366589FA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:49:41 | VAS-1792291779-D0FB24AA8989 | TELCO | TXN_COMPLETION | 1060.39ms | 500.00ms | Kuda MFB | NexBridge | Airtel |