SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:43:02 | VAS-1792291381-DA06F430FA98 | AGGREGATOR | TXN_COMPLETION | 437.32ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:43:02 | VAS-1792291381-DA06F430FA98 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 03:42:57 | VAS-1792291376-FED17431C329 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 03:42:48 | VAS-1792291367-EE43B088AA93 | AGGREGATOR | TXN_COMPLETION | 682.11ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:42:48 | VAS-1792291367-EE43B088AA93 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:42:42 | VAS-1792291362-0E6063B20007 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:42:39 | VAS-1792291357-BEC1FA079F10 | TELCO | TXN_COMPLETION | 1750.41ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:42:34 | VAS-1792291352-D66C507DD130 | TELCO | TXN_COMPLETION | 1488.20ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:42:19 | VAS-1792291337-B8C97BCEBECA | TELCO | TXN_COMPLETION | 2004.95ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 03:42:19 | VAS-1792291337-B8C97BCEBECA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 03:42:03 | VAS-1792291322-7304A42CC3B9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:41:59 | VAS-1792291317-C572D9D0BE35 | TELCO | TXN_COMPLETION | 1434.28ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:41:54 | VAS-1792291313-74DEF14CA9E8 | AGGREGATOR | TXN_COMPLETION | 1695.07ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 03:41:54 | VAS-1792291313-74DEF14CA9E8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 03:41:48 | VAS-1792291308-E993BBC8A009 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:41:43 | VAS-1792291303-1D204EC453BF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:41:39 | VAS-1792291298-6217EEAED2A0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:41:35 | VAS-1792291293-F598DAD1EC36 | TELCO | TXN_COMPLETION | 2054.83ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 03:41:35 | VAS-1792291293-F598DAD1EC36 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 03:41:29 | VAS-1792291288-C55E370860A1 | AGGREGATOR | TXN_COMPLETION | 404.77ms | 400.00ms | Opay | Cordis Telcom | Glo |