SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:14:42 | VAS-1792289681-2663E7CDF161 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:14:32 | VAS-1792289671-D34245B7F3B2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:14:27 | VAS-1792289667-7C859B16BB19 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 03:14:17 | VAS-1792289657-E8FC5B204B82 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:14:08 | VAS-1792289647-4529FD4F2AD7 | AGGREGATOR | TXN_COMPLETION | 995.14ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:14:08 | VAS-1792289647-4529FD4F2AD7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:13:43 | VAS-1792289622-7A703C54D40E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:13:40 | VAS-1792289617-84B2B3257EB7 | AGGREGATOR | TXN_COMPLETION | 1694.05ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:13:40 | VAS-1792289617-84B2B3257EB7 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 03:13:33 | VAS-1792289612-D4166F117B84 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 03:13:29 | VAS-1792289608-F719709B47A8 | AGGREGATOR | TXN_COMPLETION | 849.88ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 03:13:29 | VAS-1792289608-F719709B47A8 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 03:13:23 | VAS-1792289603-07E0DD146E17 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:13:18 | VAS-1792289598-9A6C71A6784F | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 03:13:10 | VAS-1792289588-4884A7558A9A | TELCO | TXN_COMPLETION | 1723.36ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:13:03 | VAS-1792289583-44DA2A32BB74 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:12:44 | VAS-1792289563-4E74F0206180 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 03:12:24 | VAS-1792289544-306D98125E07 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:12:09 | VAS-1792289529-F4401FDB2064 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 03:12:05 | VAS-1792289524-26BD975DB40A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |