SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:40:10 | VAS-1792287607-1A27E1292D74 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 02:40:05 | VAS-1792287602-A2D8A41961F3 | TELCO | TXN_COMPLETION | 1484.98ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 02:40:05 | VAS-1792287602-A2D8A41961F3 | AGGREGATOR | TXN_COMPLETION | 433.69ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 02:40:05 | VAS-1792287602-A2D8A41961F3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 02:39:53 | VAS-1792287592-61A5C9A8C684 | TELCO | TXN_COMPLETION | 675.26ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:39:53 | VAS-1792287592-61A5C9A8C684 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:39:48 | VAS-1792287587-F3976C9515B0 | AGGREGATOR | TXN_COMPLETION | 441.85ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:39:38 | VAS-1792287577-C693459D2D66 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 02:39:33 | VAS-1792287572-AD4A9960F4EC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:39:28 | VAS-1790101489-0645C0D6CA22 | MERCHANT | TXN_COMPLETION | 2186087.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:39:25 | VAS-1792287563-202E229A9C21 | AGGREGATOR | TXN_COMPLETION | 2121.08ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 02:39:13 | VAS-1792287553-B519B0028190 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:39:09 | VAS-1792287548-0BE1CA21DFF2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:39:04 | VAS-1792287543-E9F53BEC1905 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:38:55 | VAS-1792287533-14453685E98D | AGGREGATOR | TXN_COMPLETION | 2039.86ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 02:38:55 | VAS-1792287533-14453685E98D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 02:38:44 | VAS-1792287523-F21B69E2C308 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 02:38:31 | VAS-1792287508-D66E73B5EAA7 | TELCO | TXN_COMPLETION | 2260.28ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 02:38:31 | VAS-1792287508-D66E73B5EAA7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 02:38:26 | VAS-1792287504-9E10C7A889CF | TELCO | TXN_COMPLETION | 2560.57ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |