SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:00:49 | VAS-1792285247-DE0E15A9595A | AGGREGATOR | TXN_COMPLETION | 1885.51ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 02:00:49 | VAS-1792285247-DE0E15A9595A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 02:00:43 | VAS-1792285242-9383F670F38C | AGGREGATOR | TXN_COMPLETION | 404.87ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:00:43 | VAS-1792285242-9383F670F38C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:00:40 | VAS-1792285237-5B0DC121E119 | TELCO | TXN_COMPLETION | 2434.11ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 02:00:33 | VAS-1792285232-8E5537181C11 | AGGREGATOR | TXN_COMPLETION | 426.84ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:00:33 | VAS-1792285232-8E5537181C11 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:00:26 | VAS-1792285223-C7C3EDC61322 | TELCO | TXN_COMPLETION | 899.17ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:00:26 | VAS-1792285223-C7C3EDC61322 | AGGREGATOR | TXN_COMPLETION | 2130.12ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:00:26 | VAS-1792285223-C7C3EDC61322 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:00:15 | VAS-1792285213-CA8E440CFB32 | TELCO | TXN_COMPLETION | 1591.64ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 02:00:15 | VAS-1792285213-CA8E440CFB32 | AGGREGATOR | TXN_COMPLETION | 757.14ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 02:00:15 | VAS-1792285213-CA8E440CFB32 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 02:00:01 | VAS-1792285197-6CF0C8C43682 | TELCO | TXN_COMPLETION | 2890.94ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:00:01 | VAS-1792285197-6CF0C8C43682 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 01:59:54 | VAS-1792285192-5EA85EABD209 | AGGREGATOR | TXN_COMPLETION | 1637.97ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:59:54 | VAS-1792285192-5EA85EABD209 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:59:43 | VAS-1792285182-CDC9302BEC57 | AGGREGATOR | TXN_COMPLETION | 403.54ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:59:35 | VAS-1792285173-0357F38C3518 | AGGREGATOR | TXN_COMPLETION | 2031.53ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 01:59:35 | VAS-1792285173-0357F38C3518 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | MTN |