SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:42:54 | VAS-1792284173-06AC807E6388 | AGGREGATOR | TXN_COMPLETION | 432.74ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 01:42:54 | VAS-1792284173-06AC807E6388 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 01:42:53 | VAS-1792284169-A71D4961CC60 | TELCO | TXN_COMPLETION | 2565.89ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 01:42:53 | VAS-1792284169-A71D4961CC60 | AGGREGATOR | TXN_COMPLETION | 1426.01ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 01:42:53 | VAS-1792284169-A71D4961CC60 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 01:42:39 | VAS-1792284159-D417C3060305 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:42:35 | VAS-1792284154-C362FC7C5BAD | AGGREGATOR | TXN_COMPLETION | 1250.88ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:42:35 | VAS-1792284154-C362FC7C5BAD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:42:30 | VAS-1792284149-D084CEBBDD41 | AGGREGATOR | TXN_COMPLETION | 476.43ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:42:30 | VAS-1792284149-D084CEBBDD41 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 01:42:20 | VAS-1792284139-EB28FAE8BCC9 | AGGREGATOR | TXN_COMPLETION | 482.24ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 01:41:56 | VAS-1792284114-A7AB41FE5DC4 | AGGREGATOR | TXN_COMPLETION | 1661.78ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:41:50 | VAS-1792284110-DC234FC79507 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 01:41:22 | VAS-1792284080-C016892932AA | AGGREGATOR | TXN_COMPLETION | 1145.54ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:41:16 | VAS-1792284075-79441F8DD973 | AGGREGATOR | TXN_COMPLETION | 437.17ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:41:16 | VAS-1792284075-79441F8DD973 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:41:13 | VAS-1792284070-D395CAB366CD | AGGREGATOR | TXN_COMPLETION | 1904.80ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:41:08 | VAS-1792284065-A07E3C692AC2 | AGGREGATOR | TXN_COMPLETION | 2597.69ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:41:08 | VAS-1792284065-A07E3C692AC2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:40:51 | VAS-1792284050-C51D6ED9F03F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | MTN |