SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:06:45 | VAS-1792278403-AE244E19EB58 | TELCO | TXN_COMPLETION | 1361.25ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:06:45 | VAS-1792278403-AE244E19EB58 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:06:40 | VAS-1792278398-706A98BFA6C2 | AGGREGATOR | TXN_COMPLETION | 1437.64ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:06:40 | VAS-1792278398-706A98BFA6C2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 00:06:34 | VAS-1792278393-2DDA706770C6 | AGGREGATOR | TXN_COMPLETION | 409.36ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 00:06:29 | VAS-1792278388-932531A18BEC | TELCO | TXN_COMPLETION | 764.44ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:06:29 | VAS-1792278388-932531A18BEC | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:06:24 | VAS-1792278383-67CD120DB429 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:06:19 | VAS-1792278378-281FB997F6F0 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:06:14 | VAS-1792278374-356A2BC9ED4D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 00:06:11 | VAS-1792278369-52BC49D3C172 | TELCO | TXN_COMPLETION | 1515.50ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:05:56 | VAS-1792278354-25A8DDAC8A5D | TELCO | TXN_COMPLETION | 1761.99ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:05:51 | VAS-1792278349-727EB4C8D7F3 | AGGREGATOR | TXN_COMPLETION | 1773.36ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 00:05:45 | VAS-1792278344-DB6270AA329E | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 00:05:15 | VAS-1792278314-A51C3BC300BF | AGGREGATOR | TXN_COMPLETION | 432.27ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:05:11 | VAS-1790095958-2EB80E6F2331 | MERCHANT | TXN_COMPLETION | 2182354.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:05:05 | VAS-1792278305-B2BA7910436D | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:04:52 | VAS-1792278290-5141D189C6E0 | AGGREGATOR | TXN_COMPLETION | 1533.36ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 00:04:52 | VAS-1792278290-5141D189C6E0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 00:04:46 | VAS-1792278285-188551A8FDF0 | TELCO | TXN_COMPLETION | 1102.50ms | 500.00ms | Union Bank | Telcos Direct | MTN |