SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:03:13 | VAS-1792270992-C9BD4DB40E6A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:03:09 | VAS-1792270987-36A2D14552F2 | TELCO | TXN_COMPLETION | 1579.52ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:03:09 | VAS-1792270987-36A2D14552F2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:03:03 | VAS-1792270982-133AE668234A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:02:55 | VAS-1792270972-325C2C05651E | AGGREGATOR | TXN_COMPLETION | 2121.07ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 22:02:55 | VAS-1792270972-325C2C05651E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 22:02:44 | VAS-1792270962-EF0F74B1F3B8 | AGGREGATOR | TXN_COMPLETION | 1057.44ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 22:02:44 | VAS-1792270962-EF0F74B1F3B8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 22:02:30 | VAS-1792270948-27AD73FD3565 | TELCO | TXN_COMPLETION | 2090.86ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:02:13 | VAS-1792270933-65E65E7C2B89 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:02:04 | VAS-1792270923-7CE6AE1C3967 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:01:55 | VAS-1792270913-FE3279EFDED5 | TELCO | TXN_COMPLETION | 1008.44ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:01:50 | VAS-1792270908-CEAD1238A9E4 | AGGREGATOR | TXN_COMPLETION | 1473.08ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:01:50 | VAS-1792270908-CEAD1238A9E4 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 22:01:21 | VAS-1792270879-D2B6DCD21AF0 | TELCO | TXN_COMPLETION | 1506.41ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 22:01:15 | VAS-1792270874-E45A90E7AC9C | TELCO | TXN_COMPLETION | 1075.97ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 22:00:55 | VAS-1792270854-D84821D00E14 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:00:45 | VAS-1792270845-38856A1C5B49 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:00:35 | VAS-1792270835-38697735178A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:00:30 | VAS-1792270830-E11008D20F3F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |