SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:22:20 | VAS-1792261337-A2CB4A61E3FB | TELCO | TXN_COMPLETION | 2128.30ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:22:20 | VAS-1792261337-A2CB4A61E3FB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:22:16 | VAS-1792261332-C2CDFF749A21 | TELCO | TXN_COMPLETION | 934.54ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:22:16 | VAS-1792261332-C2CDFF749A21 | AGGREGATOR | TXN_COMPLETION | 2327.15ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:22:16 | VAS-1792261332-C2CDFF749A21 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:21:59 | VAS-1792261318-94DB1821DBCB | AGGREGATOR | TXN_COMPLETION | 783.85ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 19:21:59 | VAS-1792261318-94DB1821DBCB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 19:21:44 | VAS-1792261303-62C1EDC2675D | TELCO | TXN_COMPLETION | 1069.28ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 19:21:44 | VAS-1792261303-62C1EDC2675D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 19:21:34 | VAS-1792261293-D32D01150AAD | AGGREGATOR | TXN_COMPLETION | 888.75ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 19:21:29 | VAS-1792261288-96FBE0562CBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 19:21:26 | VAS-1792261283-9AF72C48126E | TELCO | TXN_COMPLETION | 2133.17ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:21:26 | VAS-1792261283-9AF72C48126E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 19:21:19 | VAS-1792261278-DD4FA551F64A | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:21:14 | VAS-1792261274-783626F93198 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:21:11 | VAS-1792261269-6F634E1354E6 | TELCO | TXN_COMPLETION | 775.75ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:21:11 | VAS-1792261269-6F634E1354E6 | AGGREGATOR | TXN_COMPLETION | 1809.07ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:21:00 | VAS-1792261259-4B78EE5F510F | AGGREGATOR | TXN_COMPLETION | 405.36ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:21:00 | VAS-1792261259-4B78EE5F510F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:20:55 | VAS-1792261254-3D910B723AA0 | AGGREGATOR | TXN_COMPLETION | 1149.19ms | 400.00ms | Opay | Cordis Telcom | Glo |