SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:35:26 | VAS-1792254925-FEDF7B1A607B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:35:23 | VAS-1792254922-A49F762D0DEA | TELCO | TXN_COMPLETION | 2402.76ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:35:23 | VAS-1792254922-A49F762D0DEA | AGGREGATOR | TXN_COMPLETION | 404.85ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:35:22 | VAS-1792254922-DBCBF22B31FB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:35:11 | VAS-1792254911-2FAF2B5DAF33 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:35:06 | VAS-1792254906-3F39F65C228E | AGGREGATOR | TXN_COMPLETION | 411.21ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 17:35:06 | VAS-1792254906-3F39F65C228E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 17:35:02 | VAS-1792254901-45BAF4C0CED2 | TELCO | TXN_COMPLETION | 849.42ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:35:02 | VAS-1792254901-45BAF4C0CED2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:34:47 | VAS-1792254886-37D14A8EDABA | AGGREGATOR | TXN_COMPLETION | 1003.11ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:34:42 | VAS-1792254881-EA22DCE407D1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:34:38 | VAS-1792254876-E52CDA256728 | TELCO | TXN_COMPLETION | 1659.09ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:34:38 | VAS-1792254876-E52CDA256728 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:34:32 | VAS-1792254871-8049C10E09FD | TELCO | TXN_COMPLETION | 664.00ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:34:24 | VAS-1792254864-BBD572F0B815 | TELCO | TXN_COMPLETION | 1401.65ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:34:24 | VAS-1792254864-BBD572F0B815 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:34:17 | VAS-1792254856-0B9A9C306F66 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 17:34:14 | VAS-1792254852-E5E87E640C60 | TELCO | TXN_COMPLETION | 2214.18ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:34:14 | VAS-1792254852-E5E87E640C60 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 17:34:07 | VAS-1792254847-EC5E830E534B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |