SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:50:02 | VAS-1792252198-2CF4C7126C19 | TELCO | TXN_COMPLETION | 2605.47ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:02 | VAS-1792252198-2CF4C7126C19 | AGGREGATOR | TXN_COMPLETION | 994.34ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 16:49:54 | VAS-1792252193-2605469EAD53 | AGGREGATOR | TXN_COMPLETION | 1313.29ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:49:54 | VAS-1792252193-2605469EAD53 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:49:39 | VAS-1792252178-E1D0276D85E7 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:49:19 | VAS-1792252158-E501FC2C798C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 16:49:16 | VAS-1792252153-A767336E39C5 | AGGREGATOR | TXN_COMPLETION | 1866.61ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:49:11 | VAS-1792252149-C241A173FF76 | TELCO | TXN_COMPLETION | 2330.26ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 16:49:11 | VAS-1792252149-C241A173FF76 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 16:48:41 | VAS-1792252119-225F3E490971 | AGGREGATOR | TXN_COMPLETION | 1821.84ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:48:41 | VAS-1792252119-225F3E490971 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:48:35 | VAS-1792252114-5CFB00334817 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:48:32 | VAS-1792252109-A4E433FB7239 | TELCO | TXN_COMPLETION | 2474.18ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:48:32 | VAS-1792252109-A4E433FB7239 | AGGREGATOR | TXN_COMPLETION | 408.54ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:48:32 | VAS-1792252109-A4E433FB7239 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:48:21 | VAS-1792252100-F8832D599901 | TELCO | TXN_COMPLETION | 712.22ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:48:10 | VAS-1792252090-088D72B34F18 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:48:05 | VAS-1792252085-C249D006978F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:48:00 | VAS-1792252080-15D73AE3AC32 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 16:47:57 | VAS-1792252075-9D8A3FCAB9E6 | AGGREGATOR | TXN_COMPLETION | 2316.09ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |