SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261003-1745 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 123 | QUEUED | CLOSED |
| SLB-20261003-1744 | Oct 03 | Glo | Success Rate | 95.0% | 94.8% | 119 | QUEUED | CLOSED |
| SLB-20261003-1743 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261003-1742 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261003-1741 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261003-1740 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20261003-1739 | Oct 03 | Telcos Direct | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261003-1738 | Oct 03 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
| SLB-20261002-1737 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 128 | QUEUED | OPEN |
| SLB-20261002-1736 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1735 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 124 | QUEUED | OPEN |
| SLB-20261002-1734 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1733 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20261002-1732 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20261002-1731 | Oct 02 | Airtel | Success Rate | 95.0% | 94.9% | 118 | QUEUED | OPEN |
| SLB-20261002-1730 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.4% | 131 | QUEUED | CLOSED |
| SLB-20261002-1729 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20261002-1728 | Oct 02 | Airtel | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20261002-1727 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1726 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 125 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:06:34 | VAS-1792335993-97725B2D7881 | TELCO | TXN_COMPLETION | 1032.26ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 16:06:21 | VAS-1792335978-15B1E74CD4D9 | TELCO | TXN_COMPLETION | 2141.97ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 16:06:21 | VAS-1792335978-15B1E74CD4D9 | AGGREGATOR | TXN_COMPLETION | 824.39ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 16:06:12 | VAS-1792335971-0560652A4CF4 | TELCO | TXN_COMPLETION | 705.15ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 16:05:57 | VAS-1792335956-353F6AB836DD | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 16:05:50 | VAS-1792335949-F1C9BE4D53A2 | TELCO | TXN_COMPLETION | 1206.27ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 16:05:42 | VAS-1792335941-EEBFF8D6D64A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:05:34 | VAS-1792335934-286CEBCED7D9 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 16:05:33 | VAS-1792335926-54BB9DC015D3 | TELCO | TXN_COMPLETION | 1810.78ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 16:05:33 | VAS-1792335926-54BB9DC015D3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 16:05:20 | VAS-1792335919-34361B35F608 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 16:05:06 | VAS-1792335904-58CA8BEC1775 | AGGREGATOR | TXN_COMPLETION | 1634.69ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 16:05:06 | VAS-1792335904-58CA8BEC1775 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 16:04:59 | VAS-1792335897-1DC916868A12 | AGGREGATOR | TXN_COMPLETION | 1975.08ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:04:42 | VAS-1792335882-B473CE5442EF | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:04:29 | VAS-1792335867-3ADFA8660E18 | TELCO | TXN_COMPLETION | 1303.73ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 16:04:29 | VAS-1792335867-3ADFA8660E18 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 16:04:20 | VAS-1792335860-33AEC9B4C7DF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:03:53 | VAS-1792335830-D93F7D51600E | AGGREGATOR | TXN_COMPLETION | 2485.31ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 16:03:53 | VAS-1792335830-D93F7D51600E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |