SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261002-1685 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261002-1684 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261002-1683 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261002-1682 | Oct 02 | Airtel | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261002-1681 | Oct 02 | MTN | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261002-1680 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261002-1679 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.7% | 127 | QUEUED | CLOSED |
| SLB-20261002-1678 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1677 | Oct 02 | MTN | Success Rate | 95.0% | 95.0% | 117 | QUEUED | CLOSED |
| SLB-20261002-1676 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20261002-1675 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261002-1674 | Oct 02 | Airtel | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261002-1673 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 137 | QUEUED | CLOSED |
| SLB-20261002-1672 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.9% | 117 | QUEUED | OPEN |
| SLB-20261002-1671 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
| SLB-20261002-1670 | Oct 02 | Airtel | Success Rate | 95.0% | 94.3% | 133 | QUEUED | CLOSED |
| SLB-20261002-1669 | Oct 02 | MTN | Success Rate | 95.0% | 94.9% | 122 | QUEUED | CLOSED |
| SLB-20261002-1668 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20261002-1667 | Oct 02 | Primus VAS | Success Rate | 95.0% | 95.0% | 116 | QUEUED | CLOSED |
| SLB-20261002-1666 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.6% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:26:13 | VAS-1792275970-4D0E8338C787 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | TELCO | TXN_COMPLETION | 2296.35ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | AGGREGATOR | TXN_COMPLETION | 1667.48ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:01 | VAS-1792275960-D8A7A70EF4DB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:31 | VAS-1792275930-DDE8429C96B8 | AGGREGATOR | TXN_COMPLETION | 422.23ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:25:26 | VAS-1792275925-61B90F82B991 | TELCO | TXN_COMPLETION | 2380.40ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:26 | VAS-1792275925-61B90F82B991 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:11 | VAS-1792275911-F417766325C5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:25:07 | VAS-1792275906-2DDE12768676 | AGGREGATOR | TXN_COMPLETION | 675.46ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:25:02 | VAS-1792275901-80911952DC8D | AGGREGATOR | TXN_COMPLETION | 423.29ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:25:02 | VAS-1792275901-80911952DC8D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | TELCO | TXN_COMPLETION | 2475.74ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | AGGREGATOR | TXN_COMPLETION | 711.30ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:44 | VAS-1792275881-691A287213C6 | AGGREGATOR | TXN_COMPLETION | 2437.88ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:24:44 | VAS-1792275881-691A287213C6 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:24:39 | VAS-1792275876-CDEA10A43545 | AGGREGATOR | TXN_COMPLETION | 2149.33ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:24:39 | VAS-1792275876-CDEA10A43545 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:23:59 | VAS-1792275837-380D1A40108A | TELCO | TXN_COMPLETION | 1519.77ms | 500.00ms | Opay | Telcos Direct | Airtel |