SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:55:19 | VAS-1792302915-5814FDAAF597 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:55:05 | VAS-1792302905-B2A782AA7119 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 06:55:02 | VAS-1792302900-5BC418040B0B | AGGREGATOR | TXN_COMPLETION | 1619.76ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:54:57 | VAS-1792302895-9641B8BEBA90 | AGGREGATOR | TXN_COMPLETION | 1136.35ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:54:57 | VAS-1792302895-9641B8BEBA90 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:54:52 | VAS-1792302890-1B9472CBFD0F | TELCO | TXN_COMPLETION | 1080.52ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:54:42 | VAS-1792302880-71A973515879 | TELCO | TXN_COMPLETION | 1432.12ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 06:54:42 | VAS-1792302880-71A973515879 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 06:54:38 | VAS-1792302876-B3DD1866723F | TELCO | TXN_COMPLETION | 2093.36ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 06:54:21 | VAS-1792302861-15B196B8B432 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:54:18 | VAS-1792302856-7638EDBDD909 | TELCO | TXN_COMPLETION | 1811.29ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:54:18 | VAS-1792302856-7638EDBDD909 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:54:11 | VAS-1792302851-9350B45F9F34 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 06:54:08 | VAS-1792302846-0F7FE5F6207C | TELCO | TXN_COMPLETION | 1729.13ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 06:54:08 | VAS-1792302846-0F7FE5F6207C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 06:53:52 | VAS-1792302831-AC17786F2DB2 | TELCO | TXN_COMPLETION | 871.30ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:53:52 | VAS-1792302831-AC17786F2DB2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:53:42 | VAS-1792302821-D08C84B3CD22 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:53:29 | VAS-1792302807-67C9F14146BE | AGGREGATOR | TXN_COMPLETION | 1870.02ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:53:29 | VAS-1792302807-67C9F14146BE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |