SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:36:50 | VAS-1792291008-DE1B6B3F300A | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:36:44 | VAS-1792291003-C7E3DEE6158C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 03:36:41 | VAS-1792290998-153FE8BCC283 | TELCO | TXN_COMPLETION | 2078.89ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:36:41 | VAS-1792290998-153FE8BCC283 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:36:35 | VAS-1792290993-69D39BBDE2E7 | AGGREGATOR | TXN_COMPLETION | 1596.09ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 03:36:19 | VAS-1792290979-A86B4C7CF8CA | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:36:17 | VAS-1792290974-5AF1DF7E36A6 | TELCO | TXN_COMPLETION | 1093.77ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:36:17 | VAS-1792290974-5AF1DF7E36A6 | AGGREGATOR | TXN_COMPLETION | 1864.38ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:36:17 | VAS-1792290974-5AF1DF7E36A6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:36:11 | VAS-1792290969-DBDC293A5F8D | AGGREGATOR | TXN_COMPLETION | 1938.39ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:36:11 | VAS-1792290969-DBDC293A5F8D | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:35:59 | VAS-1792290959-B2FCA50A7CCB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 03:35:45 | VAS-1792290944-11D3FECEA0AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:35:40 | VAS-1792290939-53FDC4ECB201 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 03:35:32 | VAS-1792290929-CE6206F12EE8 | AGGREGATOR | TXN_COMPLETION | 1803.09ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:35:29 | VAS-1792290925-E78C8F98308E | TELCO | TXN_COMPLETION | 2359.67ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 03:35:29 | VAS-1792290925-E78C8F98308E | AGGREGATOR | TXN_COMPLETION | 1933.26ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 03:35:29 | VAS-1792290925-E78C8F98308E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 03:35:10 | VAS-1792290910-FB062F5D5DE6 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:34:56 | VAS-1792290895-25D90A62BDE4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |