SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:09:10 | VAS-1792328948-62C62F309A44 | AGGREGATOR | TXN_COMPLETION | 1970.25ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:09:10 | VAS-1792328948-62C62F309A44 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:09:02 | VAS-1792328941-6234E1A2F38D | AGGREGATOR | TXN_COMPLETION | 707.66ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 14:09:02 | VAS-1792328941-6234E1A2F38D | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 14:08:55 | VAS-1792328933-992CB0B1BBF0 | TELCO | TXN_COMPLETION | 1331.70ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 14:08:55 | VAS-1792328933-992CB0B1BBF0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 14:08:32 | VAS-1792328911-43AD07422C62 | TELCO | TXN_COMPLETION | 702.30ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:08:17 | VAS-1792328896-18B298FB0ECE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 14:08:09 | VAS-1792328889-4235C369CADE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 14:08:04 | VAS-1792328882-4963E4CB1AFA | AGGREGATOR | TXN_COMPLETION | 1808.23ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:07:47 | VAS-1792328867-1DA0C2BE6D52 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:07:41 | VAS-1792328859-8F4057BADC1D | TELCO | TXN_COMPLETION | 1350.23ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:07:33 | VAS-1792328852-B99B369B6204 | AGGREGATOR | TXN_COMPLETION | 424.52ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 14:07:33 | VAS-1792328852-B99B369B6204 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 14:07:25 | VAS-1792328844-3B1F8D75D3CD | TELCO | TXN_COMPLETION | 736.16ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 14:07:18 | VAS-1792328837-C22476552022 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 14:07:12 | VAS-1792328830-C024E782A0DF | AGGREGATOR | TXN_COMPLETION | 1744.87ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:06:50 | VAS-1792328807-2183E2492791 | AGGREGATOR | TXN_COMPLETION | 2326.73ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 14:06:26 | VAS-1792328785-B78A72550F3A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:06:13 | VAS-1792328770-2C9EC076F0C2 | AGGREGATOR | TXN_COMPLETION | 2327.87ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |