SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:47:42 | VAS-1792262860-16E586DFA3F3 | AGGREGATOR | TXN_COMPLETION | 1661.06ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:47:42 | VAS-1792262860-16E586DFA3F3 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:47:26 | VAS-1792262845-8BFE49988EF5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 19:47:21 | VAS-1792262840-23A97A112C0E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 19:47:13 | VAS-1792262831-D2EE8229C4CC | AGGREGATOR | TXN_COMPLETION | 1816.02ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 19:47:13 | VAS-1792262831-D2EE8229C4CC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 19:47:06 | VAS-1792262826-4EFF0BC29C7C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:46:57 | VAS-1792262816-549076D16457 | TELCO | TXN_COMPLETION | 1082.95ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:46:47 | VAS-1792262806-A8DB59DB5846 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:46:42 | VAS-1792262801-D32582506F9B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 19:46:22 | VAS-1792262782-D5AE541B9C5A | AGGREGATOR | TXN_COMPLETION | 403.27ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 19:46:22 | VAS-1792262782-D5AE541B9C5A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 19:46:19 | VAS-1792262777-716F57AC348F | AGGREGATOR | TXN_COMPLETION | 1725.35ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 19:46:19 | VAS-1792262777-716F57AC348F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 19:46:13 | VAS-1792262772-8FB439DC7A18 | AGGREGATOR | TXN_COMPLETION | 1342.77ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:46:13 | VAS-1792262772-8FB439DC7A18 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:46:07 | VAS-1792262767-C5BD7B44C034 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:46:03 | VAS-1792262762-455D824104A9 | AGGREGATOR | TXN_COMPLETION | 778.99ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 19:45:53 | VAS-1792262752-1239F252D661 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:45:49 | VAS-1792262747-50DA9AF7665B | TELCO | TXN_COMPLETION | 1577.99ms | 500.00ms | Opay | Cordis Telcom | Airtel |