SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:57:56 | VAS-1792252674-E1257E272899 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:57:45 | VAS-1792252664-F47A2DE57304 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 16:57:40 | VAS-1792252659-57F2BAEA16AA | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:57:35 | VAS-1792252654-98665A2E59AE | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:57:30 | VAS-1792252650-8C8B0FA1E05F | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:57:27 | VAS-1792252645-00C184C8D063 | AGGREGATOR | TXN_COMPLETION | 1792.26ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:57:27 | VAS-1792252645-00C184C8D063 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:57:21 | VAS-1792252640-4C2A1230B2DB | AGGREGATOR | TXN_COMPLETION | 1335.66ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:57:07 | VAS-1792252625-2DE87DCCCD7D | TELCO | TXN_COMPLETION | 1813.74ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:56:43 | VAS-1790743633-9E10AF7A5FA9 | AGGREGATOR | TXN_COMPLETION | 422.37ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:56:43 | VAS-1790743633-9E10AF7A5FA9 | MERCHANT | TXN_COMPLETION | 1508992.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:56:43 | VAS-1792252600-7A477F95BB41 | AGGREGATOR | TXN_COMPLETION | 1987.31ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:56:38 | VAS-1792252596-1AC6AAF1E64F | TELCO | TXN_COMPLETION | 854.64ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:56:38 | VAS-1792252596-1AC6AAF1E64F | AGGREGATOR | TXN_COMPLETION | 1792.55ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:56:38 | VAS-1792252596-1AC6AAF1E64F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:56:26 | VAS-1792252586-9A6CD1B12322 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 16:56:09 | VAS-1792252566-6771B30B69F3 | TELCO | TXN_COMPLETION | 2180.55ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:56:09 | VAS-1792252566-6771B30B69F3 | AGGREGATOR | TXN_COMPLETION | 438.08ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:56:09 | VAS-1792252566-6771B30B69F3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:55:49 | VAS-1792252546-C88A318926DE | AGGREGATOR | TXN_COMPLETION | 1928.27ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |