SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4545 | Oct 18 | Glo | Success Rate | 95.0% | 94.2% | 182 | QUEUED | CLOSED |
| SLB-20261018-4544 | Oct 18 | Airtel | Success Rate | 95.0% | 94.4% | 180 | QUEUED | CLOSED |
| SLB-20261018-4543 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261018-4542 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261018-4541 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 188 | QUEUED | CLOSED |
| SLB-20261018-4540 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 202 | QUEUED | CLOSED |
| SLB-20261018-4539 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 223 | QUEUED | CLOSED |
| SLB-20261018-4538 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
| SLB-20261018-4537 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261018-4536 | Oct 18 | Airtel | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261018-4535 | Oct 18 | MTN | Success Rate | 95.0% | 93.0% | 219 | QUEUED | CLOSED |
| SLB-20261017-4534 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.5% | 207 | QUEUED | OPEN |
| SLB-20261017-4533 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4532 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | OPEN |
| SLB-20261017-4531 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 218 | QUEUED | OPEN |
| SLB-20261017-4530 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.9% | 226 | QUEUED | OPEN |
| SLB-20261017-4529 | Oct 17 | Glo | Success Rate | 95.0% | 94.1% | 184 | QUEUED | OPEN |
| SLB-20261017-4528 | Oct 17 | Airtel | Success Rate | 95.0% | 94.3% | 184 | QUEUED | OPEN |
| SLB-20261017-4527 | Oct 17 | MTN | Success Rate | 95.0% | 93.2% | 215 | QUEUED | OPEN |
| SLB-20261017-4526 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:48:54 | VAS-1792324133-0F70C196DDBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:48:46 | VAS-1792324126-F0EE0732E98A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 12:48:39 | VAS-1792324118-6CB2B64A528B | TELCO | TXN_COMPLETION | 665.41ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 12:48:39 | VAS-1792324118-6CB2B64A528B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 12:48:33 | VAS-1792324111-BC717E4C8196 | TELCO | TXN_COMPLETION | 1222.59ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 12:48:33 | VAS-1792324111-BC717E4C8196 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 12:48:09 | VAS-1792324082-2B1FCB49010B | AGGREGATOR | TXN_COMPLETION | 6246.04ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:48:09 | VAS-1792324082-2B1FCB49010B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:47:55 | VAS-1792324074-E0F6149B332A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 12:47:40 | VAS-1792324059-330B1862B1B6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 12:47:25 | VAS-1792324044-FD9E66EC28B2 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 12:47:20 | VAS-1792324037-95D18429EC2B | AGGREGATOR | TXN_COMPLETION | 2450.58ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 12:47:20 | VAS-1792324037-95D18429EC2B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 12:47:05 | VAS-1792324022-3D45CB5AA1A6 | TELCO | TXN_COMPLETION | 711.31ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:47:05 | VAS-1792324022-3D45CB5AA1A6 | AGGREGATOR | TXN_COMPLETION | 1892.23ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:47:05 | VAS-1792324022-3D45CB5AA1A6 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:46:50 | VAS-1792324007-CEF0F5D28254 | AGGREGATOR | TXN_COMPLETION | 2205.01ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:46:50 | VAS-1792324007-CEF0F5D28254 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:46:34 | VAS-1792323993-DE4BAE75AD5A | TELCO | TXN_COMPLETION | 1163.79ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:46:20 | VAS-1792323978-E0BC8F8D2594 | AGGREGATOR | TXN_COMPLETION | 2427.63ms | 400.00ms | Union Bank | Telcos Direct | Airtel |