SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261002-1665 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261002-1664 | Oct 02 | MTN | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261002-1663 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261002-1662 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20261002-1661 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261002-1660 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261002-1659 | Oct 02 | Airtel | Success Rate | 95.0% | 94.2% | 137 | QUEUED | CLOSED |
| SLB-20261002-1658 | Oct 02 | MTN | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261002-1657 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261002-1656 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20261002-1655 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.9% | 120 | QUEUED | CLOSED |
| SLB-20261002-1654 | Oct 02 | Airtel | Success Rate | 95.0% | 94.4% | 135 | QUEUED | CLOSED |
| SLB-20261002-1653 | Oct 02 | MTN | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261002-1652 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261002-1651 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1650 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261002-1649 | Oct 02 | MTN | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261001-1648 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | OPEN |
| SLB-20261001-1647 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.3% | 134 | QUEUED | OPEN |
| SLB-20261001-1646 | Oct 01 | Airtel | Success Rate | 95.0% | 94.4% | 133 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:04:16 | VAS-1792317855-0FD1C3E8CDCF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 11:04:02 | VAS-1792317840-9D368A06EFCA | TELCO | TXN_COMPLETION | 1871.29ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 11:04:02 | VAS-1792317840-9D368A06EFCA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 11:03:55 | VAS-1792317833-B57C54EF43AA | AGGREGATOR | TXN_COMPLETION | 1863.85ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:03:47 | VAS-1792317825-DC8D2CC1F086 | TELCO | TXN_COMPLETION | 1577.17ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:03:32 | VAS-1792317810-FD9833AC73F8 | AGGREGATOR | TXN_COMPLETION | 1477.79ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:03:32 | VAS-1792317810-FD9833AC73F8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:03:24 | VAS-1792317803-36C6DB4BCC41 | TELCO | TXN_COMPLETION | 856.27ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:03:24 | VAS-1792317803-36C6DB4BCC41 | AGGREGATOR | TXN_COMPLETION | 413.46ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:03:24 | VAS-1792317803-36C6DB4BCC41 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:03:04 | VAS-1792317781-0B2AA7375337 | TELCO | TXN_COMPLETION | 2088.03ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:03:04 | VAS-1792317781-0B2AA7375337 | AGGREGATOR | TXN_COMPLETION | 1244.55ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:02:56 | VAS-1792317773-7DAE072A7909 | AGGREGATOR | TXN_COMPLETION | 2483.58ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:02:56 | VAS-1792317773-7DAE072A7909 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:02:47 | VAS-1792317766-3545706BD5EB | AGGREGATOR | TXN_COMPLETION | 417.10ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 11:02:41 | VAS-1792317759-76B5056C3D38 | AGGREGATOR | TXN_COMPLETION | 2477.29ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:02:41 | VAS-1792317759-76B5056C3D38 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:02:32 | VAS-1792317751-B6B8DCB0563F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:02:25 | VAS-1792317744-13664B44B1DB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:02:19 | VAS-1792317736-16E177554BB9 | TELCO | TXN_COMPLETION | 1842.69ms | 500.00ms | MoMo PSB | Primus VAS | Glo |