SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261002-1665 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261002-1664 | Oct 02 | MTN | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261002-1663 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261002-1662 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20261002-1661 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261002-1660 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261002-1659 | Oct 02 | Airtel | Success Rate | 95.0% | 94.2% | 137 | QUEUED | CLOSED |
| SLB-20261002-1658 | Oct 02 | MTN | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261002-1657 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261002-1656 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20261002-1655 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.9% | 120 | QUEUED | CLOSED |
| SLB-20261002-1654 | Oct 02 | Airtel | Success Rate | 95.0% | 94.4% | 135 | QUEUED | CLOSED |
| SLB-20261002-1653 | Oct 02 | MTN | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261002-1652 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261002-1651 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1650 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261002-1649 | Oct 02 | MTN | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261001-1648 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | OPEN |
| SLB-20261001-1647 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.3% | 134 | QUEUED | OPEN |
| SLB-20261001-1646 | Oct 01 | Airtel | Success Rate | 95.0% | 94.4% | 133 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:14:27 | VAS-1790294033-75F5753AD37E | AGGREGATOR | TXN_COMPLETION | 421.96ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:14:27 | VAS-1790294033-75F5753AD37E | MERCHANT | TXN_COMPLETION | 2020842.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:14:26 | VAS-1792314862-7748DDF42A71 | AGGREGATOR | TXN_COMPLETION | 2098.75ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:14:10 | VAS-1792314848-F57DA8BA9EEF | TELCO | TXN_COMPLETION | 2129.14ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:14:10 | VAS-1792314848-F57DA8BA9EEF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:13:46 | VAS-1792314825-B3630EAA46B2 | AGGREGATOR | TXN_COMPLETION | 686.34ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 10:13:46 | VAS-1792314825-B3630EAA46B2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 10:13:39 | VAS-1792294904-A56A9A521080 | TELCO | TXN_COMPLETION | 19913673.20ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 10:13:39 | VAS-1792294904-A56A9A521080 | MERCHANT | TXN_COMPLETION | 19923.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 10:13:33 | VAS-1792314811-B035A6A97F5A | AGGREGATOR | TXN_COMPLETION | 2016.21ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 10:13:33 | VAS-1792314811-B035A6A97F5A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 10:13:25 | VAS-1792314803-1D1757B82E0E | AGGREGATOR | TXN_COMPLETION | 1357.14ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 10:13:25 | VAS-1792314803-1D1757B82E0E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 10:12:47 | VAS-1792314766-3DF79E217AA2 | TELCO | TXN_COMPLETION | 1048.45ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:12:47 | VAS-1792314766-3DF79E217AA2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:12:34 | VAS-1792314751-3806908BC35B | TELCO | TXN_COMPLETION | 2263.64ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 10:12:34 | VAS-1792314751-3806908BC35B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 10:12:19 | VAS-1792314737-DA564AFDF56D | AGGREGATOR | TXN_COMPLETION | 2214.36ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 10:12:19 | VAS-1792314737-DA564AFDF56D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 10:12:03 | VAS-1792314722-BB6273FB856D | AGGREGATOR | TXN_COMPLETION | 401.91ms | 400.00ms | Palmpay | Primus VAS | Airtel |