SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261002-1665 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261002-1664 | Oct 02 | MTN | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261002-1663 | Oct 02 | Telcos Direct | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261002-1662 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 139 | QUEUED | CLOSED |
| SLB-20261002-1661 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261002-1660 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261002-1659 | Oct 02 | Airtel | Success Rate | 95.0% | 94.2% | 137 | QUEUED | CLOSED |
| SLB-20261002-1658 | Oct 02 | MTN | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261002-1657 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261002-1656 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20261002-1655 | Oct 02 | 9Mobile | Success Rate | 95.0% | 94.9% | 120 | QUEUED | CLOSED |
| SLB-20261002-1654 | Oct 02 | Airtel | Success Rate | 95.0% | 94.4% | 135 | QUEUED | CLOSED |
| SLB-20261002-1653 | Oct 02 | MTN | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20261002-1652 | Oct 02 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261002-1651 | Oct 02 | Primus VAS | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261002-1650 | Oct 02 | Airtel | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261002-1649 | Oct 02 | MTN | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261001-1648 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | OPEN |
| SLB-20261001-1647 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.3% | 134 | QUEUED | OPEN |
| SLB-20261001-1646 | Oct 01 | Airtel | Success Rate | 95.0% | 94.4% | 133 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:16:08 | VAS-1792307766-703E9B966FAD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:15:45 | VAS-1792307744-CA8B60097999 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 08:15:38 | VAS-1792307737-012B4C1ADE67 | AGGREGATOR | TXN_COMPLETION | 805.72ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:15:38 | VAS-1792307737-012B4C1ADE67 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:15:31 | VAS-1792307730-8F863AEC1D2F | AGGREGATOR | TXN_COMPLETION | 402.11ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 08:15:31 | VAS-1792307730-8F863AEC1D2F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 08:15:30 | VAS-1792307722-F1C86DD63D0A | TELCO | TXN_COMPLETION | 2181.32ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:15:30 | VAS-1792307722-F1C86DD63D0A | AGGREGATOR | TXN_COMPLETION | 466.91ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:15:30 | VAS-1792307722-F1C86DD63D0A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:15:17 | VAS-1792307715-64209C269D9D | AGGREGATOR | TXN_COMPLETION | 1710.55ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:15:17 | VAS-1792307715-64209C269D9D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:15:01 | VAS-1792307700-15A507771B00 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 08:14:48 | VAS-1792307685-62967C769158 | TELCO | TXN_COMPLETION | 1051.56ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:14:48 | VAS-1792307685-62967C769158 | AGGREGATOR | TXN_COMPLETION | 1833.52ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:14:48 | VAS-1792307685-62967C769158 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:14:40 | VAS-1792307678-D2222EC6A1F1 | TELCO | TXN_COMPLETION | 1490.32ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:14:39 | VAS-1792307678-D2222EC6A1F1 | AGGREGATOR | TXN_COMPLETION | 402.09ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:14:39 | VAS-1792307678-D2222EC6A1F1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:14:32 | VAS-1792307670-626B09266F9C | AGGREGATOR | TXN_COMPLETION | 1747.20ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 08:14:32 | VAS-1792307670-626B09266F9C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Glo |