SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1645 | Oct 01 | MTN | Success Rate | 95.0% | 94.7% | 128 | QUEUED | OPEN |
| SLB-20261001-1644 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1643 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261001-1642 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | OPEN |
| SLB-20261001-1641 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20261001-1640 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20261001-1639 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261001-1638 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 140 | QUEUED | CLOSED |
| SLB-20261001-1637 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 121 | QUEUED | CLOSED |
| SLB-20261001-1636 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1635 | Oct 01 | Airtel | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261001-1634 | Oct 01 | MTN | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261001-1633 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 155 | QUEUED | CLOSED |
| SLB-20261001-1632 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261001-1631 | Oct 01 | 9Mobile | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1630 | Oct 01 | Glo | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261001-1629 | Oct 01 | Airtel | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1628 | Oct 01 | MTN | Success Rate | 95.0% | 94.2% | 138 | QUEUED | CLOSED |
| SLB-20261001-1627 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261001-1626 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 139 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:19:33 | VAS-1792253972-2B084711BFF1 | AGGREGATOR | TXN_COMPLETION | 820.99ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 17:19:33 | VAS-1792253972-2B084711BFF1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 17:19:23 | VAS-1792253962-FEA6798252F1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:19:04 | VAS-1792253943-227C6B74F6AB | TELCO | TXN_COMPLETION | 1409.43ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:19:04 | VAS-1792253943-227C6B74F6AB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:19:00 | VAS-1792253938-991303DFEFEA | TELCO | TXN_COMPLETION | 2086.66ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 17:19:00 | VAS-1792253938-991303DFEFEA | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 17:18:44 | VAS-1792253923-576165262043 | AGGREGATOR | TXN_COMPLETION | 409.91ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:18:30 | VAS-1792253908-88F1AD5D7D80 | TELCO | TXN_COMPLETION | 1321.88ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 17:18:24 | VAS-1792253903-6ECE6C8002CB | AGGREGATOR | TXN_COMPLETION | 816.89ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:18:24 | VAS-1792253903-6ECE6C8002CB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:18:09 | VAS-1792253889-E72CD1C8855A | AGGREGATOR | TXN_COMPLETION | 400.79ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 17:17:59 | VAS-1792253879-B69A17600E5F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:17:49 | VAS-1792253869-1CC81E41FAD8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:17:38 | VAS-1792253854-A8569365CD6D | TELCO | TXN_COMPLETION | 1841.10ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:17:38 | VAS-1792253854-A8569365CD6D | AGGREGATOR | TXN_COMPLETION | 2072.62ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:17:38 | VAS-1792253854-A8569365CD6D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:17:21 | VAS-1792253839-58356EEC6DA2 | TELCO | TXN_COMPLETION | 1537.79ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 17:17:17 | VAS-1792253835-33F0F38E03B5 | TELCO | TXN_COMPLETION | 2072.62ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:17:17 | VAS-1792253835-33F0F38E03B5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |