SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1605 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261001-1604 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261001-1603 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261001-1602 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261001-1601 | Oct 01 | Airtel | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261001-1600 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261001-1599 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261001-1598 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1597 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1596 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1595 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1594 | Oct 01 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261001-1593 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 137 | QUEUED | CLOSED |
| SLB-20261001-1592 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1591 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261001-1590 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1589 | Oct 01 | MTN | Success Rate | 95.0% | 94.3% | 135 | QUEUED | CLOSED |
| SLB-20261001-1588 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261001-1587 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261001-1586 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:43:43 | VAS-1792305820-903108ACF0E3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:43:34 | VAS-1792305811-97D8E7B7DF47 | TELCO | TXN_COMPLETION | 2166.38ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 07:43:34 | VAS-1792305811-97D8E7B7DF47 | AGGREGATOR | TXN_COMPLETION | 984.52ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 07:43:34 | VAS-1792305811-97D8E7B7DF47 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 07:43:28 | VAS-1792305806-F7460FD7AEFA | AGGREGATOR | TXN_COMPLETION | 1506.80ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:43:28 | VAS-1792305806-F7460FD7AEFA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:43:17 | VAS-1792305796-6CA5014AA7E2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 07:43:08 | VAS-1792305786-8E035073D824 | AGGREGATOR | TXN_COMPLETION | 2024.53ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 07:43:08 | VAS-1792305786-8E035073D824 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 07:43:02 | VAS-1792305781-2959780E1EAC | AGGREGATOR | TXN_COMPLETION | 435.95ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 07:43:02 | VAS-1792305781-2959780E1EAC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 07:42:57 | VAS-1792305776-D6222FACAC85 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 07:42:52 | VAS-1792305771-5DDFCBF5A771 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 07:42:47 | VAS-1792305766-D4EC8AE1CA1D | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:42:38 | VAS-1792305756-7FCE073EFA7A | AGGREGATOR | TXN_COMPLETION | 1001.87ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:42:38 | VAS-1792305756-7FCE073EFA7A | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:42:32 | VAS-1792305752-494BED4A7B6D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:42:28 | VAS-1792305747-E4AB1216C256 | AGGREGATOR | TXN_COMPLETION | 404.58ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 07:42:15 | VAS-1792305732-7F2EA8660465 | TELCO | TXN_COMPLETION | 1177.62ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:42:15 | VAS-1792305732-7F2EA8660465 | AGGREGATOR | TXN_COMPLETION | 1260.50ms | 400.00ms | Access Bank | Telcos Direct | Airtel |