SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1605 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261001-1604 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261001-1603 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261001-1602 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261001-1601 | Oct 01 | Airtel | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261001-1600 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261001-1599 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261001-1598 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1597 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1596 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1595 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1594 | Oct 01 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261001-1593 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 137 | QUEUED | CLOSED |
| SLB-20261001-1592 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1591 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261001-1590 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1589 | Oct 01 | MTN | Success Rate | 95.0% | 94.3% | 135 | QUEUED | CLOSED |
| SLB-20261001-1588 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261001-1587 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261001-1586 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:34:42 | VAS-1792290880-EA0D1A6B08A6 | TELCO | TXN_COMPLETION | 1758.64ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:34:26 | VAS-1792290866-EC92DDB9EAB7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:34:11 | VAS-1792290851-61CE83791B55 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 03:33:59 | VAS-1792290836-83C5C7567522 | TELCO | TXN_COMPLETION | 2159.48ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 03:33:48 | VAS-1792290826-C711BB6ED020 | TELCO | TXN_COMPLETION | 1195.34ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 03:33:42 | VAS-1792290821-166615B30BBA | AGGREGATOR | TXN_COMPLETION | 952.91ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:33:42 | VAS-1792290821-166615B30BBA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 03:33:22 | VAS-1792290802-8FBADF8CD073 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:33:18 | VAS-1792290797-650DF867357B | TELCO | TXN_COMPLETION | 833.34ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:33:08 | VAS-1792290787-B0CE016CC103 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:33:03 | VAS-1792290782-0E774C498BF8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 03:32:49 | VAS-1792290767-A2FCF7F60BD6 | TELCO | TXN_COMPLETION | 1272.25ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:32:49 | VAS-1792290767-A2FCF7F60BD6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:32:38 | VAS-1792290758-3352CFECED3F | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 03:32:34 | VAS-1792290753-44E630C8902D | AGGREGATOR | TXN_COMPLETION | 1068.68ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:32:20 | VAS-1792290738-CF9AB251D5C3 | AGGREGATOR | TXN_COMPLETION | 1419.48ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 03:32:15 | VAS-1792290733-EAEA401164AA | TELCO | TXN_COMPLETION | 2269.64ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:32:15 | VAS-1792290733-EAEA401164AA | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:32:09 | VAS-1792290728-743C57F70314 | TELCO | TXN_COMPLETION | 698.94ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:32:09 | VAS-1792290728-743C57F70314 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | NexBridge | Glo |